Field Service Technician

CVS Health; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

CVS Health is seeking a Field Service Technician in Indianapolis to provide technical support for various systems. The role includes delivering assistance for point-of-sale systems, performing maintenance tasks, and ensuring equipment functionality while providing excellent customer service. The ideal candidate will have 2-5 years of experience in IT repair and be able to work independently on technical solutions.

Benefits

401(k) plan with company contributions

Wellness screenings

Tuition assistance

Qualifications

• 2-5 years’ work experience in IT related repair field.
• Must be able to lift and carry up to 70 pounds regularly.
• Technical Certifications preferred.

Responsibilities

• Delivers technical support to field employees for POS and pharmacy systems.
• Performs software updates and hardware upgrades.
• Conducts troubleshooting and diagnostics of technical issues.

Skills

Problem solving

Customer service

Education

High School Diploma

Tools

Point of Sale Systems (POS)

IT Networks

Job description

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

A Brief Overview

Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.

What You Will Do

• Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
• Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
• Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
• Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
• Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
• Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
• Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
• Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.
  
  

For This Role You Will Need Minimum Requirements

• 2-5 years’ work experience in IT related repair field
• Experience with IT Networks, Point of Sale Systems (POS), printer repair, computer repair, etc.
• Must be able to lift and carry up to 70 pounds regularly
• Must be comfortable working on ladders and at elevated heights in accordance with safety protocols
• Working knowledge of problem solving and decision-making skills
  
  

Preferred Qualifications

• Technical Certifications
• Technical Degree
• Previous field service technician work
  
  

Education

High School Diploma

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$18.50 - $31.72

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  
  

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Hospitals and Health Care

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