Field Service Technician I US

Spectraforce Technologies; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

Spectraforce Technologies is seeking a Field Service Technician I US for the Phoenix, AZ area. This 3‑month contract covers on‑site IT field support, driving to client sites, and handling break‑fix and IMAC calls for printers, laptops, servers, and network devices.

Experience with Lexmark, HP, Plotter and Formatter printers is preferred; A+ certification is a plus. The role requires strong problem solving, route planning, and the ability to work independently with occasional after‑hours on‑call.

Qualifications

• 2–5 years of experience preferred in field service or IT support.
• Hands-on break-fix experience with printers, PCs, POS, etc.
• Experience with Lexmark printer break-fix and equipment installs is a strong plus.

Responsibilities

• Provide on-site technical support at customer sites.
• Troubleshoot and repair hardware; perform maintenance as needed.
• Meet SLAs and respond to service requests within 4–6 hours window.

Skills

Hardware repair

Break-fix experience

Ticketing systems

Education

A+ certification

Tools

Lexmark printers

HP printers

Plotter printers

Formatter printers

Job description

Job Title: Field Service Technician I US

Location: Phoenix, AZ

Duration: 3 Months

• Primarily field technician work being dispatched to customer sites.


• IT Field Technician tasks include driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.), running break-fix and IMAC calls, and supporting clients.


• The level of support will vary depending on the customer but will include printer, laptop, server, network, and other technology devices.


• We are looking for an experienced Laser Printer Technician with hands‑on experience working with Lexmark, HP, Plotter, and Formatter printers and with strong break‑fix, hardware repair, and OEM service experience.

Top 2 required skills:

• Hardware repair and hands‑on break‑fix experience (printers, PCs, POS, etc.) Familiarity with ticketing systems


• Work Schedule: Monday-Friday, 9:00 a.m.-6:00 p.m. during training, Once ready to run calls: Tue-Sat after completing training, 9:00 a.m.-6:00 p.m. (start each day from home) No overtime (OT) during training On-call (OC) rotation starts after completing all training and OEM certifications

Experience:

2-5 years preferred, but we will train the right candidate Certifications

Education:

• A+ certification is a plus but not required Lexmark certifications and experience are preferred but not required.


• Experience with Lexmark printer break‑fix and equipment installs is a strong plus HP, Dell, and Lenovo experience is also desired but not required Coverage area: Phoenix Metropolitan and surrounding areas.

Role Expectations:

• The ideal candidate will thrive in a fast‑paced environment, demonstrate excellent problem‑solving skills, and maintain composure under pressure.


• The technician will be responsible for providing on‑site technical support, troubleshooting, and maintenance services to our clients, ensuring that all Service Level Agreements (SLAs) are met within the required 4-6-hour window.


• This role requires extensive driving, efficient routing, and the ability to adapt quickly to changing schedules.