Field Service Technician

StageLync; Illinois; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Mileage covered

Cell phone provided

Job summary

Archetype Services is seeking a Field Service Engineer in Illinois to troubleshoot and configure lighting and building automation control systems for diverse clients. You will work with contractors, designers, engineers and end-users to meet code and client specs while maintaining clear communication.

The role emphasizes problem-solving, high-quality customer service, and ongoing manufacturer training; travel up to 60% after factory certification is expected.

Qualifications

• Strong customer service, verbal, and written communication.
• Troubleshooting electrical systems; signal flow and equipment function.
• Experience in low-voltage system installation or setup.
• Experience with lighting control, technical theatre, or high-end home automation.
• Ability to troubleshoot complex issues with minimal assistance.
• Time management under strict timelines in fast-paced environment.
• Comfort interacting with clients and managing expectations.
• Proficiency in Outlook/Skype and Microsoft Office.
• Willingness to travel 60% of the time after certification.
• Reliable vehicle, valid driver's license and insurance.

Responsibilities

• Provision and troubleshoot control systems serviced by Archetype Services and designed according to electrical plans and energy codes.
• Coordinate with on-site contractors and facility managers to ensure proper system installation.
• Integrate control products with third-party systems.
• Identify and mitigate risks and customer impact; manage escalations; balance business needs with technical and project constraints.
• Troubleshoot unresponsive devices and coordinate with manufacturers for repair.
• Capture and share best-practice knowledge.
• Communicate proactively, be passionate, flexible, innovative, customer-focused, and honest.

Skills

Customer service

Troubleshooting

Electrical systems

Low voltage wiring

Lighting control

Technical theater

Home automation

Networking

Outlook/Skype

Microsoft Office

Tools

Outlook

Skype

Microsoft Office

Job description

The right person will be motivated to learn new technology, have a knack for troubleshooting and programming different types of control systems, and always strive for high levels of product knowledge and customer service.

You will work as an integral part of a creative, results-oriented, dedicated team that collaborates closely. Our culture thrives on collaboration, inclusiveness, humility, and understanding the value of reputation.

Archetype Services is responsible for performing factory-certified start-ups, programming, troubleshooting, and ongoing maintenance of lighting and building automation control systems. Our Field Service Engineers work with contractors, designers, engineers, and end-users to configure control systems to meet code compliance and specified unique expectations while maintaining concise communication with all parties.

A successful Field Service Engineer will not be afraid to ask the right questions to understand the system design intent and the client's needs.

Archetype Services currently supports the following control manufacturers: Legrand DLM and WattstopperPlus, Signify Dynalite and Interact Pro Scalable, Pharos, Color Kinetics, BubblyNet, and more. Training is provided for each manufacturer and continues throughout the Field Service Engineer's tenure.

Responsibilities and Duties

• Provision and troubleshoot control systems serviced by Archetype Services and designed according to electrical plans and energy codes.
• Coordinate with on-site contractors and facility managers to ensure proper system installation.
• Integrate control products with third-party systems.
• Identify and mitigate risks and customer impact; manage escalations; anticipate and make trade-offs; and balance business needs with technical and project constraints.
• Troubleshoot unresponsive devices and systems or work directly with manufacturers on replacement or repair.
• Capture and share best-practice knowledge.
• Communicate proactively, be passionate, flexible, innovative, customer-focused, and honest.

Qualifications and Skills

• Strong customer service, verbal, and written communication skills.
• Experience troubleshooting electrical systems, with proficiency in signal flow, equipment functionality, and programming.
• Experience in low-voltage system installation and/or setup.
• Experience with lighting control, technical theater, high-end home automation, or computer networking is a plus but not required.
• Demonstrated ability to troubleshoot complex issues with minimal assistance and a solution-focused approach.
• Ability to organize and manage time effectively under strict timelines in a fast-paced environment.
• Comfort interacting with clients, understanding their needs, and managing expectations with customers from diverse backgrounds and with varying levels of technical understanding.
• Proficiency in computer operations, including file management, Outlook/Skype and other communication software, web navigation, and Microsoft productivity software.
• Willingness to travel 60% of the time once factory-certified.
• Reliable vehicle, valid driver's license, and insurance.

Benefits

• Mileage covered.
• Cell phone provided.