Field Service Technician

CloudScale365; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

Job summary

CloudScale365 is seeking a motivated Field Service Technician to diagnose and resolve IT issues on-site for our Houston-area clients. You will perform maintenance, ensure smooth computing experiences, and contribute to timely ticket resolution.

The role requires strong communication, solid IT knowledge, and a customer-focused approach. Travel to client sites and a valid driver’s license are expected, with opportunities for ongoing technical training.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong organization and attention to detail.
• Ability to work under pressure and handle multiple requests.
• Comfort with on-site travel to client sites.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide on-site troubleshooting and support for users’ networks, systems, software, and hardware.
• Identify, document, and resolve technical issues within established SLAs.
• Collaborate with internal teams and vendors to deliver high-quality IT support.
• Utilize professional services automation tools and other service-specific technologies to manage tickets and document work.
• Maintain strong relationships with users and vendor contacts.
• Participate in continuous learning and technical training to stay current with emerging technologies.
• Take ownership of assigned projects, following through to completion with accuracy and efficiency.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Customer service mindset

Tools

Windows Server

Active Directory

Exchange Server

Windows 10/11

Job description

About the Role

We’re looking for a motivated and skilled Field Service Technician with a passion for technology and exceptional customer service. In this role, you’ll help support our growing client base by diagnosing and resolving IT issues, performing on-site maintenance, and ensuring users have a seamless computing experience.

If you thrive in fast-paced environments, enjoy solving complex problems, and take pride in delivering outstanding service, we’d love to meet you.

Key Responsibilities

• Provide on-site troubleshooting and support for users’ networks, systems, software, and hardware.
• Identify, document, and resolve technical issues within established SLAs.
• Collaborate with internal teams and vendors to deliver high-quality IT support.
• Utilize professional services automation tools and other service-specific technologies to manage tickets and document work.
• Maintain strong relationships with users and vendor contacts.
• Participate in continuous learning and technical training to stay current with emerging technologies.
• Take ownership of assigned projects, following through to completion with accuracy and efficiency.

Minimum Qualifications

• Strong knowledge of modern software, systems, and IT technologies.
• Experience with Microsoft Windows Server, Active Directory, Exchange Server, and Windows 10/11.
• Excellent communication and interpersonal skills — able to effectively interact with users and vendors.
• Highly organized, dependable, detail-oriented, and adaptable to changing priorities.
• Valid driver’s license, proof of insurance, and reliable transportation.

Ideal Candidate

• Professional and articulate — represents the company well in all interactions.
• Technically proficient — confident troubleshooting across a wide range of systems.
• Team-oriented — works collaboratively with colleagues and partners.
• A relationship builder — fosters trust and long-term client satisfaction.
• A proactive problem solver — thinks critically and takes initiative.

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off