Field Service Technician

CloudScale365; Gold River (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

Job summary

CloudScale365 is seeking a Field Service Technician to diagnose and resolve IT issues on-site, ensuring users have a seamless computing experience. You will maintain networks, systems, software, and hardware while delivering exceptional customer service.

The ideal candidate will troubleshoot across a range of technologies, communicate effectively with users and vendors, and manage priorities in a fast-paced environment. A valid driver’s license and reliable transportation are required.

Qualifications

• Experience with modern IT software, systems and hardware.
• Experience with Windows Server, Active Directory, Exchange Server, Windows 10/11.
• Excellent communication and interpersonal skills.
• Organized, dependable, detail-oriented, and adaptable to changing priorities.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide on-site troubleshooting and support for users’ networks, systems, software, and hardware.
• Identify, document, and resolve technical issues within established SLAs.
• Collaborate with internal teams and vendors to deliver high-quality IT support.
• Utilize professional services automation tools and other service-specific technologies to manage tickets and document work.
• Maintain strong relationships with users and vendor contacts.
• Participate in continuous learning and technical training to stay current with emerging technologies.
• Take ownership of assigned projects, following through to completion with accuracy and efficiency.

Skills

Customer service

Communication

Time management

Problem solving

Tools

Windows Server

Active Directory

Exchange Server

Windows 10/11

MS Office

Job description

About the Role

We’re looking for a motivated and skilled Field Service Technician with a passion for technology and exceptional customer service. In this role, you’ll help support our growing client base by diagnosing and resolving IT issues, performing on-site maintenance, and ensuring users have a seamless computing experience.

If you thrive in fast-paced environments, enjoy solving complex problems, and take pride in delivering outstanding service, we’d love to meet you.

Key Responsibilities

• Provide on-site troubleshooting and support for users’ networks, systems, software, and hardware.
• Identify, document, and resolve technical issues within established SLAs.
• Collaborate with internal teams and vendors to deliver high-quality IT support.
• Utilize professional services automation tools and other service-specific technologies to manage tickets and document work.
• Maintain strong relationships with users and vendor contacts.
• Participate in continuous learning and technical training to stay current with emerging technologies.
• Take ownership of assigned projects, following through to completion with accuracy and efficiency.

Minimum Qualifications

• Strong knowledge of modern software, systems, and IT technologies.
• Experience with Microsoft Windows Server, Active Directory, Exchange Server, and Windows 10/11.
• Excellent communication and interpersonal skills — able to effectively interact with users and vendors.
• Highly organized, dependable, detail-oriented, and adaptable to changing priorities.
• Valid driver’s license, proof of insurance, and reliable transportation.

Ideal Candidate

• Professional and articulate — represents the company well in all interactions.
• Technically proficient — confident troubleshooting across a wide range of systems.
• Team-oriented — works collaboratively with colleagues and partners.
• A relationship builder — fosters trust and long-term client satisfaction.
• A proactive problem solver — thinks critically and takes initiative.

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off