Field Service Technician

BlackBerry Inc.; Houston (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health & Disability coverage

401k Savings Plan

Employee Stock Acquisition Plan

Paid holidays

Parental leave

Job summary

ABB in the United States is hiring a Field Service Engineer to perform startup, commissioning, troubleshooting, and preventive maintenance on analytical equipment, both on-site with customers and remotely as needed. You will travel up to 90% of the time, build strong customer relationships, and train field staff and customers.

A technical degree and willingness to travel are required. ABB offers comprehensive benefits, including health, life and disability coverages, a 401(k) plan, and paid

Qualifications

• Bachelor's or technical degree with 2+ years, or equivalent Associate/High School with 5+ years of related experience.
• Strong technical background in startup, commissioning, troubleshooting and preventive maintenance of analytical equipment.
• Ability to build solid customer relationships and work with minimal supervision; willingness to travel ~90%.

Responsibilities

• Perform startup, commissioning, troubleshooting, and preventive maintenance on analytical products such as gas analyzers and chromatographs.
• Identify technical issues, prepare material lists, and ensure availability of parts and equipment for service activities.
• Train field service staff and customers; carry out on-site and remote service as needed.

Skills

Customer relationships

Strong communication

Field service mindset

Travel readiness

Education

Bachelor's or Technical Degree

Associate's Degree/High School Diploma with 5+ years experience

Tools

Outlook

Excel

Word

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Team Leader__In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.The work model for the role is: Hybrid with 90% travel required and preferred home location in the West Texas area (Midland, Odessa, Lubbock preferred). #LI-HybridYour role and responsibilities:Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.Acting as trainer when needed, for field service associates and customers.Responsibilities also include performing commissioning/start-up services, troubleshooting/repair services, and preventative maintenance on measurement and analytical equipment.Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.Qualifications for the role:Bachelor's or Technical Degree with 2+ Years or Associate's Degree/High School Diploma with 5+ years of relative experienceStrong technical background with technical skills in startup, commissioning, troubleshooting, preventive, and unplanned maintenance of analytical products including but not limited to continuous gas analyzers and gas chromatographsAbility to build strong customer relationships, to work effectively with minimum supervision, demonstrated strong interpersonal skills, and be customer service orientedStrong Computer skills to include Outlook, Excel, and WordAbility and willingness to travel approximately 90% of the time, as required. Ability and willingness to possess and maintain a valid passport and driver's licenseCandidates must already have work authorization that would permit them to work for ABB in the US.What's in it for youWe empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something biggerABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurancePaid Parental LeaveEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.