Field Service Technician

ABB; Kentucky; Hybrid; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health, Life & Disability

401k Savings Plan

Employee Stock Acquisition Plan

Paid holidays

Job summary

ABB in the United States is seeking a field service professional to work on-site with customers, performing commissioning, troubleshooting, and preventative maintenance of analytical equipment, with a hybrid work model and up to 90% travel.

The role requires a technical degree, strong customer-facing skills, and willingness to travel; base location is Pittsburgh, PA or nearby states; eligible to work in the US; ABB benefits include health, retirement plans, and more.

Qualifications

• Bachelor's or technical degree with 2+ years (or Associate's/HS diploma with 5+ years) of relative experience.
• Strong technical background in startup, commissioning, troubleshooting, and preventive/unplanned maintenance of analytical products.
• Ability to build strong customer relationships and work with minimal supervision; customer service oriented.
• Willingness to travel ~90% and hold a valid passport and driver's license.
• Must be eligible to work in the US for ABB.

Responsibilities

• Work with the customer on-site to identify opportunities to improve operations and reduce pain points.
• Perform field service tasks, diagnose issues, and analyze remotely or on-site for certified products.
• Prepare material lists and ensure availability of parts and equipment for service activities.
• Act as trainer for field service associates and customers.
• Commissioning/start-up, troubleshooting/repair, and preventive maintenance of analytical equipment.

Skills

Customer relationships

Interpersonal skills

Outlook/Excel/Word

Travel readiness

Education

Bachelor's/Technical Degree

Associate's/HS diploma with 5+ years experience

Tools

Gas analyzers

Gas chromatographs

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Team Leader

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

The work model for the role is: Hybrid with 90% travel required and preferred home location in Pittsburgh, PA (Home location anywhere in the state of PA, OH or MI will also be considered).

Your role and responsibilities

• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Acting as trainer when needed, for field service associates and customers.
• Responsibilities also include performing commissioning/start-up services, troubleshooting/repair services, and preventative maintenance on measurement and analytical equipment.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role

• Bachelor's or Technical Degree with 2+ Years or Associate's Degree/High School Diploma with 5+ years of relative experience
• Strong technical background with technical skills in startup, commissioning, troubleshooting, preventive, and unplanned maintenance of analytical products including but not limited to continuous gas analyzers and gas chromatographs
• Ability to build strong customer relationships, to work effectively with minimum supervision, demonstrated strong interpersonal skills, and be customer service oriented
• Strong Computer skills to include Outlook, Excel, and Word
• Ability and willingness to travel approximately 90% of the time, as required. Ability and willingness to possess and maintain a valid passport and driver's license
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's In It For You

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affiirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affiirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.

ABB Benefit Summary For Eligible US Employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on 'Candidate/Guest' to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&DD (1X base pay)
• Voluntary life and AD&DD – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to buy-up to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.