Resident Field Service Technician

ABB; Beaumont (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vision benefit

Health, life & disability coverage

401k with company contributions

Paid holidays

Job summary

ABB in Port Arthur, TX is seeking a Process Analytics Field Service professional to identify operational improvements at customer sites and perform on-site commissioning, troubleshooting, and preventative maintenance on analytical equipment.

You will travel about 10% and collaborate with customers, train field staff, and ensure parts and materials are ready for service activities, using strong technical and communication skills.

Qualifications

• Bachelor's or Technical Degree with 2+ years of experience or equivalent.
• Experience with startup, commissioning, troubleshooting, and preventive maintenance of analytical equipment.
• Strong customer relationship and communication skills, minimal supervision.
• Willingness to travel ~10% and hold a valid passport/driver's license.

Responsibilities

• Work on-site with customers to identify opportunities and reduce pain points.
• Perform field service tasks, identify issues, and analyze remotely or on-site.
• Prepare material lists and ensure availability of parts and equipment.
• Train field service staff and customers when needed.
• Conduct commissioning, troubleshooting, repair, and preventive maintenance on analytical equipment.

Skills

Technical maintenance

Customer service

Communication

Tech troubleshooting

MS Office (Outlook, Excel, Word)

Travel readiness

Education

Bachelor's or Technical Degree

Associate's Degree/HS Diploma with experience

Tools

PGC5000

PGC1000

Job description

• Vision benefit

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You will be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Process Analytics Field Service and Trai

In this role, you will help run what runs the world, by taking on meaningful work that drives real impact.

The work model for the role is: Onsite in Port Arthur, TX (Open to home location in Beaumont, Orange, Port Arthur, and Lake Charles)

Your role and responsibilities:

• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Acting as trainer when needed, for field service associates and customers.
• Responsibilities also include performing commissioning/start-up services, troubleshooting/repair services, and preventative maintenance on measurement and analytical equipment.

Qualifications for the role:

• Bachelor's or Technical Degree with 2+ Years of experience or Associate's Degree/High School Diploma with 5+ years of relative experience
• Strong technical background with technical skills in startup, commissioning, troubleshooting, preventive, and unplanned maintenance of analytical products including but not limited to continuous gas analyzers and gas chromatographs (PGC5000, PGC1000 would be a signficant plus)
• Ability to build strong customer relationships, to work effectively with minimum supervision, demonstrated strong interpersonal skills, and be customer service oriented
• Strong Computer skills to include Outlook, Excel, and Word
• Ability and willingness to travel approximately 10% as required.
• Ability and willingness to possess and maintain a valid passport and driver's license.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and individuals with disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary For Eligible US Employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on Candidate/Guest to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to buy-up to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

myBenefitsABB.com

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?