Field Service Technician

Veritas Medical Solutions - Global Provider of Radiation Shielding Solutions; Harleysville (PA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO

401(k) match

Travel per diem

Overtime opportunities

Job summary

Veritas Medical Solutions is hiring a Field Service Technician to install and service SmartDoor systems at hospitals and clinics. The role requires hands-on mechanical work, travel up to 60%, and strong communication with clients.

You will diagnose, repair, and maintain shielded doors while ensuring safety and quality. The ideal candidate will bring experience with mechanical systems, reading drawings, and using tools, along with a customer-focused mindset and willingness to travel for

Qualifications

• Experience with mechanical systems using hand and power tools.
• Ability to read construction and engineering drawings.
• Proficient with computer or tablet for project forms and requirements.
• Self-starter who can work independently or in a team.
• Strong time management and attention to detail.
• Excellent interpersonal/communication skills; able to write clear service reports.
• OSHA 30 certification preferred; online training provided within 30 days.
• Forklift experience preferred; rigging experience preferred.
• Must have either a valid Real ID Driver's License or Passport for travel.
• Must be able to lift up to 75 pounds and work in varying positions.

Responsibilities

• Assemble, install, and test SmartDoor systems at client sites and shop.
• Travel domestically and internationally up to 60% for installations and service.
• Provide on-site diagnostics and servicing of shielded doors and communicate findings.
• Train customers and write detailed service reports; act as Veritas brand ambassador.
• Maintain safety protocols and operate required tools and PPE.
• Support cross-functional teams and participate in daily huddles.
• Balance team and individual responsibilities, and contribute to positive team spirit.
• Load/unload, crate components, and manage inventory in shop and on site.

Skills

Mechanical systems

Hand and power tools

Reading drawings

Self-starter

Time management

Interpersonal communication

Written service reports

OSHA 30 certification

Driver's license or passport

Forklift experience

Rigging experience

Lift up to 75 lbs

Job description

COMPANY DESCRIPTION

MAKE A DIFFERENCE. GROW WITH PURPOSE. WIN TOGETHER.

At Veritas Medical Solutions, your work has a purpose.
You'll be part of a team that designs, builds, installs, and supports solutions that help make cancer care possible for people around the world.

We believe people do their best work when they are trusted, challenged, valued, and given the opportunity to grow. At Veritas, you’ll have the opportunity to build your skills, take on meaningful challenges, work alongside talented people, and see the impact of what you accomplish.

We are a values-driven, collaborative team where Vision, Excellence, Respect, Integrity, Teamwork, Achieve, and Serve are more than words—they define how we work and how we treat one another.

Here, you can:

• Make an Impact - Know that your work contributes to something bigger than yourself
• Grow Your Career - Develop your skills, expand your capabilities, and pursue opportunities to advance
• Do Meaningful Work - Solve challenging problems and work on projects that matter
• Be Part of a Team - Collaborate with people who support one another and win together
• Be Trusted to Contribute - Bring your ideas, expertise, and initiative to the table
• Be Recognized and Valued - Know that your contribution matters to the success of the company
• Live Our Values - Work with integrity, excellence, respect, teamwork, achievement, and a spirit of service
• Share in Our Growth - Help build the future of a growing company while building your own future

RESPONSIBILITIES – Job Summary

The Field Service Technician will be responsible to assemble, install and repair Veritas SmartDoors®. Strong mechanical aptitude, knowledge of electrical wiring/troubleshooting, computer skills, and hands-on experience diagnosing and repairing motors would be beneficial for this position. The candidate needs to be willing to learn how to build a Veritas SmartDoor®. Must be able to communicate well, both verbally and written, for interactions with the client and for writing service repair reports. Travel will be required, up to 60%, domestically and occasionally internationally. Travel requirements may be higher and will fluctuate based upon customer needs.

ACTIVITY – SmartDoor® Build / Harleysville Shop Time Allocation: ~ 30%

• Assemble, stage, set up, and test SmartDoors® at Harleysville shop.
• Crate door components for transportation according to defined SOP.
• Load crates onto trucks for delivery to job site.
• Unload trucks as product is delivered to Veritas.
• Pick-up parts from local vendors as needed.
• Unpack delivered supplies and log into inventory, as needed.
• Understand the features and benefits of all door products, and how to communicate to all levels.

ACTIVITY – SmartDoor® Client Install & Service Time Allocation: ~ 60%

• Travel to customer sites for SmartDoor® installation.
• Travel to customer sites to install finishes on installed doors.
• Represent Veritas positively and professionally at all times while traveling for Veritas.
• Provide customer service via telephone and remote sessions for initial troubleshooting and diagnostics of shielded doors.
• Travel to customer locations to provide onsite diagnostics and servicing of shielded doors. This will include accessing the area above the door for servicing.
• Travel to customer sites to provide regularly scheduled preventative maintenance.
• Travel to customer sites to provide SmartDoor® training for GC's, subcontractors, medical staff and maintenance personnel.
• Provide feedback from service visits that enables continuous improvement of the SmartDoor® product line.
• Serve as brand ambassador of Veritas; Create and develop excellent relationships with key contacts at customer locations to learn how Veritas can better serve their needs with our product, training and support.

ACTIVITY – Team Veritas Time Allocation: ~ 10%

• Attend and participate in daily huddle meetings in person or virtually when traveling.
• Support cross functional team initiatives.
• Participate in Veritas CARES events when possible.
• Balance team and individual responsibilities; give and welcome feedback, contribute to building positive team spirit; put success of team above own interests.
• Willingness to perform any and all duties as assigned by leadership to support the team; respectful attitude and professional approach to leadership decisions.

• Implementing daily the Veritas Core Values: Vision of ways to improve/streamline door installation and service techniques; Excellence by ensuring your work is the best it can be; Respectful of clients, team members and leadership; Integrity by always being honest and fair in all areas; Teamwork by listening and hearing what others say and working together to find a solution that's best for all; Achieve with having a positive, can-do attitude and meeting/exceeding your goals; Serve by being a good steward and helping others in need.

Required Skills & Physical Demands

• Demonstrated experience working with mechanical systems, including the use of hand and power tools. Ability to safely and effectively perform assembly, disassembly, adjustment, and installation of mechanical components using standard shop and field tools is required.
• Ability to read and interpret construction and engineering drawings.
• Ability to effectively utilize computer or tablet for project forms, customer requirements and others as needed.
• Must be a self-starter with the ability to work independently or part of a team.
• Strong time management and prioritization skills; ability to organize, multi-task and work under pressure; strong attention to detail.
• Goal oriented - naturally motivated to set and reach goals.
• Excellent interpersonal/communication skills; ability to communicate effectively with team members and clients; is objective and open to other views, welcomes feedback; able to write clear and concise service reports.
• Professional approach with unquestionable integrity, credibility, and character; Demonstrates high moral and ethical behavior.
• OSHA 30 certification a plus; otherwise, on-line OSHA training will be provided to be completed within 30 days.
• Adhere to all safety protocols at Veritas and on job sites, including but not limited to all machinery, electrical applications, and handling of raw materials.
• Forklift operator experience preferred.
• Rigging experience preferred.
• Must have either a Valid Real ID Driver’s License or Passport for domestic travel and anyinternational travel as needed.
• Continually required to stand and utilize hand and finger dexterity.
• Frequently required to talk, hear, walk, bend, stoop, kneel or work near moving mechanical parts.
• Occasionally required to sit, climb or work in high places or tight spaces.
• Must be able to occasionally, or as needed, lift and or move up to 75 pounds.
• Must be able to occasionally, or as needed, lift or carry shielding material to the work area or load the SmartDoor® with proper shielding material.
• Must be able to occasionally, or as needed, cut shielding material in the Veritas shop or on the job site.
• Willingness and ability to safely operate power tools and construction equipment as necessary for door installation.
• Will be accountable for assigned tools. Correct use and maintenance a must.
• Personal Protective Equipment (PPE) to be used and maintained.
• Specific vision abilities required by this job include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Competitive compensation based on experience and skill set.

COMPANY BENEFITS

• Medical, dental, vision, life insurance, PTO and 401k match benefits available
• Consistent overtime opportunities available
• No weeks are the same - travel across the country
• Company paid travel andper diem provided for meals
• Competitive compensation based on experience and qualifications

TOP 5 REASONS TO JOIN VERITAS

• Competitive Pay + Overtime + Per Diem for travel
• See the country while installing SmartDoor systems at hospitals and non-destructive testing labs
• Hands-on, high-impact work in a mission-driven company
• Growth opportunities into technical specialization or leadership
• Be part of a values-driven team, making a difference in cancer treatment and saving lives!