Field Service Technician

Diebold Inc.; Greensboro (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Diebold Inc. in Greensboro, North Carolina, is seeking a technical maintenance specialist to install, debug, and maintain hardware and software products at customer locations. The role involves ensuring product functionality and customer satisfaction through scheduled inspections and minor repairs. Ideal candidates will have experience in technical support and the ability to address customer concerns effectively. Join us to contribute to a vital and rewarding service role in the automation and digitization sector.

Qualifications

• Experience in technical maintenance and installation of hardware and software.
• Ability to troubleshoot and resolve customer issues effectively.
• Strong communication skills to work with customers on service delivery.

Responsibilities

• Install and provide technical maintenance for hardware and software.
• Conduct inspections and resolve product operation issues.
• Ensure customer satisfaction with service delivery.

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.