Field Service Technician

Veterans Prime, Inc.; Fort Worth (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Health, dental, vision

401(k) with match

Paid holidays & PTO

Job summary

Veterans Prime, Inc. is seeking a Field Service Technician to perform calibration, maintenance, and equipment support across commercial and retail environments.

This entry-level role is ideal for transitioning service members and veterans to apply technical skills in a civilian career, with dedicated training and customer-facing responsibilities. You will work with precision equipment, manage data logs, and collaborate with dispatchers and field leaders to ensure high uptime and KPI achievement.

Qualifications

• High School Diploma or GED; military technical training or 1–3 years electro-mechanical/technical troubleshooting experience.
• Strong aptitude in electronics, mechanics, instrumentation, or IT/networking.
• Valid driver's license with clean record; residence within service territory.
• Ability to obtain relevant technical licenses (weights & measures).
• Proficiency with MS Office and willingness to learn proprietary software.
• Willingness to travel regionally up to 20% and work overtime up to 20%.

Responsibilities

• Perform calibration and preventive maintenance per procedures.
• Configure basic PC networks and software on specialized hardware.
• Troubleshoot issues and first-line customer concerns with attention to detail.
• Submit accurate daily logs and maintain data integrity in service databases.
• Collaborate with dispatchers and field leaders to maximize uptime and KPI achievement.
• Manage inventory, tools, and assets per policies.
• Participate in on-call rotation to support critical customers.

Skills

Electrical troubleshooting

Mechanical troubleshooting

IT/Networking basics

MS Office

Education

High School Diploma/GED

Associate degree in a technical field preferred

Job description

Overview

Field Service Technician -

Retail Equipment ($60K-$90K DOE Total Comp)

Position Overview

We are seeking a highly motivated Field Service Technician to perform calibration, routine maintenance, and equipment support across commercial and retail environments. This entry-level position is an exceptional opportunity for transitioning military service members and veterans looking to apply their technical aptitude, problem-solving skills, and operational work ethic to a rewarding civilian career. You will work directly with precision equipment, receive dedicated training and support customer operations.

Key Responsibilities

• Execute precision calibrations and preventive maintenance following standardized technical procedures.
• Configure basic PC network settings and perform routine software configurations on specialized hardware.
• Troubleshoot technical issues, escalations, and first-line customer concerns with high attention to detail.
• Maintain complete data integrity across service databases and accurately submit daily operational logs via laptop.
• Collaborate with dispatchers, support teams, and field leaders to ensure optimal customer uptime and KPI achievement.
• Manage inventory levels, specialized tools, and company assets in compliance with organizational policies.
• Participate in an on-call rotation to maintain critical customer readiness.

Qualifications & Requirements

• High School Diploma/GED with military technical training or 1-3 years of electro-mechanical/technical troubleshooting experience; Associate degree in a technical field preferred.
• Strong foundational aptitude in electronics, mechanics, instrumentation, or IT/networking.
• Valid driver's license and clean driving record (residence within assigned service territory required).
• Ability to obtain and maintain relevant technical/weights & measures licenses.
• Proficiency with MS Office suite and adaptability to learn proprietary software systems.
• Flexibility for regional travel (20%) and willingness to work overtime (20%) as required by operational mission needs.

Benefits & What We Offer

• Competitive total compensation ($60,000 - $90,000 DOE) including high earning potential and overtime.
• Company-provided service vehicle, paid insurance, tools, PPE, and clothing allowance.
• Comprehensive health, dental, and vision coverage
• 401(k) retirement plan with generous company match, PTO, and paid holidays.

Structured career progression and professional growth opportunities within a global industry leader.