Field Service Technician

Veterans Prime, Inc.; Spokane (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Tools + PPE

Health, dental, vision

401(k) match

Paid time off

Job summary

Veterans Prime, Inc. is seeking a Field Service Technician to perform calibration, routine maintenance, and equipment support across commercial and retail environments.

This entry-level role offers hands-on training and the chance to work with precision equipment while transitioning military skills into a civilian career. You will travel regionally, respond to on-call rotations, and contribute to uptime and KPI targets.

Qualifications

• High School Diploma or GED with military technical training or 1–3 years of electro-mechanical/technical troubleshooting experience
• Strong foundation in electronics, mechanics, instrumentation, or IT/networking
• Willingness to travel regionally (20%) and to work overtime (20%) as needed

Responsibilities

• Perform precision calibrations and preventive maintenance following standardized procedures
• Configure basic PC network settings and software on specialized hardware
• Troubleshoot issues, handle escalations, and address first-line customer concerns
• Maintain data integrity across service databases and submit daily logs via laptop
• Collaborate with dispatchers, support teams, and field leaders to maximize uptime and KPI achievement
• Manage inventory and tools, ensuring asset control and policy compliance
• Participate in on-call rotation to support critical customer readiness

Skills

Electronics

Mechanics

Instrumentation

IT/Networking

Education

High School Diploma/GED with military technical training

Job description

Overview

Field Service Technician -

Retail Equipment ($60K-$90K DOE Total Comp)

Position Overview

We are seeking a highly motivated Field Service Technician to perform calibration, routine maintenance, and equipment support across commercial and retail environments. This entry-level position is an exceptional opportunity for transitioning military service members and veterans looking to apply their technical aptitude, problem-solving skills, and operational work ethic to a rewarding civilian career. You will work directly with precision equipment, receive dedicated training and support customer operations.

Key Responsibilities

• Execute precision calibrations and preventive maintenance following standardized technical procedures.
• Configure basic PC network settings and perform routine software configurations on specialized hardware.
• Troubleshoot technical issues, escalations, and first-line customer concerns with high attention to detail.
• Maintain complete data integrity across service databases and accurately submit daily operational logs via laptop.
• Collaborate with dispatchers, support teams, and field leaders to ensure optimal customer uptime and KPI achievement.
• Manage inventory levels, specialized tools, and company assets in compliance with organizational policies.
• Participate in an on-call rotation to maintain critical customer readiness.

Qualifications & Requirements

• High School Diploma/GED with military technical training or 1-3 years of electro-mechanical/technical troubleshooting experience; Associate degree in a technical field preferred.
• Strong foundational aptitude in electronics, mechanics, instrumentation, or IT/networking.
• Valid driver's license and clean driving record (residence within assigned service territory required).
• Ability to obtain and maintain relevant technical/weights & measures licenses.
• Proficiency with MS Office suite and adaptability to learn proprietary software systems.
• Flexibility for regional travel (20%) and willingness to work overtime (20%) as required by operational mission needs.

Benefits & What We Offer

• Competitive total compensation ($60,000 - $90,000 DOE) including high earning potential and overtime.
• Company-provided service vehicle, paid insurance, tools, PPE, and clothing allowance.
• Comprehensive health, dental, and vision coverage
• 401(k) retirement plan with generous company match, PTO, and paid holidays.

Structured career progression and professional growth opportunities within a global industry leader.