Field Service Technician

Milan Laser Hair Removal; Fort Wayne (IN); Remote; USD 80,000 - 85,000; Full time

Job summary

An established industry player is seeking a passionate Field Service Technician who thrives on technical challenges and enjoys travel. In this role, you will be responsible for diagnosing and repairing advanced laser equipment while providing exceptional service to clinics across the country. This position offers a unique opportunity to grow within a dynamic team, with extensive training to become a certified technician. If you are ready to take on a rewarding role that combines technical expertise with travel and customer interaction, this is the perfect opportunity for you!

Benefits

Medical, dental, vision insurance

Paid time off

401k retirement plan

Free laser hair removal services

$50 cellphone stipend

Career advancement opportunities

Paid holidays

Qualifications

• 3-5 years experience as a Service Technician or similar role.
• Proficient in mechanical and electrical repairs with strong diagnostic skills.

Responsibilities

• Perform routine maintenance and repairs on laser equipment.
• Provide world-class customer service and technical support.

Skills

Technical Troubleshooting

Mechanical Skills

Electrical Skills

Customer Service

Diagnostic Testing

Attention to Detail

Communication Skills

Physical Stamina

Education

High School Diploma

Technical Certification

Tools

Salesforce

Diagnostic Tools

Job description

Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work in Omaha 2024 award, a testament to our commitment to excellence and exceptional culture! With 330+ current locations throughout 35 states and plans to expand into a national brand, this is a very exciting time to join the Milan team!

Because it’s fun and progressive. We’re not like other companies where you’re just a number. We are seeking independent thinkers who can add true value to our team.

Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh and free laser hair removal. You won’t find that at other corporate gigs.

Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our team members learn the business from the inside-out and as our business grows, the opportunities abound.

Why Join Us?

If you’re passionate about technical troubleshooting and repairs and love the idea of traveling to new places while making a difference, this role is for you! Join us in providing top-notch service while exploring the country and meeting new people along the way. We provide a paid training program where you will become a certified technician for the Candela Gentle Max Pro laser.

Job Summary:

Join our dynamic team as a Field Service Technician, where your technical expertise meets exciting travel opportunities! In this role, you'll provide essential support to our clinics while traveling extensively to diverse locations. Your mission will be to diagnose, troubleshoot, and repair cutting-edge laser equipment and systems, ensuring they operate at peak performance and minimizing downtime. Your problem-solving skills and technical know-how will play a crucial role in delivering outstanding service to our clients.

Status: Full-time

Location: 100% Travel

Compensation for this position is between $80,000 and $85,000 per year, based on geographic location and market conditions.

Key Responsibilities:

1. Service Repairs: Perform routine maintenance, inspections, and repairs on a wide range of equipment, machinery, or systems, including but not limited to electrical, mechanical, high voltage, and cooling systems.
2. Preventive Maintenance: Conduct quarterly preventive maintenance tasks, including cleaning, replacing, and adjusting equipment to ensure optimal performance and prevent potential breakdowns.
3. Customer Service & Technical Support: Provide world-class customer service by promptly responding to work orders, addressing clinic concerns, and maintaining a professional and courteous demeanor at all times.
4. Diagnostic Testing: Utilize appropriate diagnostic tools and techniques to assess equipment functionality, identify faults, and troubleshoot issues in a timely manner.
5. Calibration and Adjustment: Conduct calibration and adjustment procedures to ensure equipment accuracy, efficiency, and compliance with industry standards.
6. Documentation and Reporting: Accurately document all maintenance activities, including inspections, repairs, and services performed, using computerized maintenance management systems (Salesforce). Prepare detailed reports to communicate findings, recommendations, and potential improvement opportunities to our Service Technicians and/or internal stakeholders.
7. Inventory Management: Responsible for accurate inventory counts from all service and repair activities within our inventory management system, including shipping, receiving & technician tool kits.
8. Safety Compliance: Adhere to all safety guidelines, procedures, and regulations while performing service activities. Identify and address potential safety hazards to ensure a safe working environment.
9. Training and Development: Stay updated on new technologies, equipment, and industry trends through continuous learning and professional development. Attend training sessions or workshops as required to enhance technical skills.

Qualifications:

• 3-5 years proven experience as a Service Technician or in a similar role.
• Previous mechanical, electrical, and technical skills, with the ability to diagnose and repair a wide range of equipment required.
• Proficient in using various testing and diagnostic equipment.
• Strong attention to detail and multi-tasking skills.
• Detail-oriented with a strong focus on accuracy and quality.
• Exceptional communication skills, both written and oral.
• Physical stamina to lift and move up to 80 pounds, stand for extended periods, and perform tasks that require bending, stooping, and reaching.
• Willingness to travel 100% of the role, on a predictive & non-predictive basis, including weekends or evenings.
• Valid driver's license.
• Must live near a U.S. major airport.

Benefits Include:

• Medical, dental, vision, disability and life insurance within 30 days.
• Paid time off starting immediately.
• 7 paid holidays that we are closed.
• $50 cellphone stipend paid out monthly.
• 401k retirement plan with vested 4% employer match after 90 days.
• Career advancement opportunities + Culture/environment.
• Employees and their spouse or legal partner receive free laser hair removal services.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.