FIELD SERVICE TECHNICIAN - TONER PRODUCTION EQUIPMENT (LEVEL 2)

Fujifilm; Sacramento (CA); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company in graphic communications is seeking a Field Service Technician for toner production equipment. This remote position requires expertise in electronics and mechanical operations, along with strong communication skills. The technician will provide on-site support, manage service issues, and develop customer relationships. Ideal candidates should have a high school diploma, relevant experience, and be willing to relocate to the Sacramento area.

Qualifications

• 2+ years of field service experience with toner-based production equipment.
• Extensive knowledge in electronics and mechanical operation.

Responsibilities

• Provide on-site support installations and service repair to customers.
• Develop strong working relationships with customers.
• Conduct technical training classes as needed for technicians.

Skills

Communication

Electronics

Mechanical Operation

Computer Skills

Education

High School diploma or GED

Two-year electronics or mechanical engineering degree

Job description

The Field Service Technician Toner Production Equipment (Level 2) will be considered a specialist for a product line that the service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and / or remote support to technicians.

This is a remote position. The ideal candidate is located in, or willing to relocate to, the Sacramento, CA area.

The Graphic Communications Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.

External US : Responsibilities

• Provide on-site support installations and service repair to customers in North America
• Provide solutions to complex service issues
• Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues
• Develop strong working relationships with customers
• Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
• Complete and submit service activity information and paperwork timely to the appropriate group / department
• Monitor and manage the return of all parts
• Manage and complete all Preventative Maintenance requirements
• Attend training classes (locations throughout the world), to stay current on both new and existing products
• Weekend work and overtime required as needed for installations, service calls and training
• Provide technical support and direction to technicians leading to the resolution of escalated service issues
• Conduct technical training classes as needed for technicians
• Provide sales assistance in demos and / or customer visits as needed
• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
• Communicate technical issues to the Technical Service Manager and technical support group
• Perform related duties as assigned by manager

Required Skills / Education

• High School diploma or GED equivalent
• Two-year electronics or mechanical engineering degree or equivalent in field experience
• 2 or more years of field service experience with toner-based production equipment
• Extensive knowledge in electronics and mechanical operation
• Computer skills with emphasis on operating systems and hardware.
• Requires a valid state driver's license (Real ID compliant), and passport
• Possess necessary skills / attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications

EEO / AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies : Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms / employment agencies to any employee at Fujifilm via-email, the internet or in any form and / or method will be deemed the sole property of Fujifilm, unless such search firms / employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

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Field Service Technician • Sacramento, CA, United States