FIELD SERVICE TECHNICIAN

Carter Machinery Company, Inc; Fishersville (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) matching

Tuition reimbursement

Job summary

Carter Machinery Company, Inc in Fishersville, Virginia is looking for a Field Service Technician. This role involves diagnosing, troubleshooting, and repairing heavy equipment at customer locations. Candidates must have a high school diploma or GED, with a minimum of three years of related experience required for a $5,000 sign-on bonus.

The position requires excellent troubleshooting skills, the ability to work independently, and the promotion of positive customer interactions. Competitive compensation and benefits offered, including insurance and paid time off.

Qualifications

• Minimum of three years relevant heavy equipment field experience required for the bonus.
• Candidates with less than 3 years' experience eligible for a smaller sign-on bonus.
• Eligible to obtain a DOT Medical Card.

Responsibilities

• Diagnosing, troubleshooting, and repairing heavy equipment at customer sites.
• Interacting professionally with customers and personnel.
• Promoting a positive customer experience.

Skills

Troubleshooting and analytical skills

Mechanical aptitude

Customer interaction

Strong communication

Self-directed and organized

Technical software proficiency

Ability to function in a fast-paced environment

Excellent driving record

CDL certification

Education

High school diploma or GED

Job description

We are currently offering up to a $5,000 sign‑on bonus for Heavy Equipment Field Service Technician new hires. $2,500 is payable after 90 days of employment, and the remaining $2,500 is payable after 180 days of employment.

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C., is hiring a Field Service Technician in Fishersville, Virginia. The Field Service Technician is responsible for diagnosing, troubleshooting, and repairing heavy equipment at customer sites. Seeking candidates with previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment; high school diploma or GED, required.

Minimum of three years relevant heavy equipment field experience is required to be eligible for the $5,000 sign‑on bonus. Candidates with less than 3 years' heavy equipment field experience are eligible for a $2,000 sign‑on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.

Requirements for the Field Service Technician position include:

• Must have excellent troubleshooting and analytical skills.
• Must have excellent mechanical aptitude.
• Must be able to work independently and as part of a team.
• Must be able to interact professionally with customers and all levels of personnel within the organization.
• Must be a strong communicator with excellent verbal and written communications skills.
• Must be self‑directed and well organized with the ability to prioritize workload while providing excellent customer service.
• Demonstrate the ability to learn and apply new knowledge.
• Proficient use of technical software, databases and manuals.
• Must be able to function well in a fast‑paced environment.
• Must have an excellent driving record and the ability to obtain a CDL. Must be able to become DOT certified with a DOT Medical Card.
• Must be able to work any shift and overtime as needed to meet business and customer demands.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Field Service Technician job, including regularly being required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit. The employee must regularly lift and/or more up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This job description is not intended to be all‑inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In‑house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug‑free workplace.

*Special rules and restrictions may apply to sign‑on bonus eligibility for rehires.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.