FIELD SERVICE TECHNICIAN

Carter Machinery Company, Inc; Clear Brook (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with matching

Tuition reimbursement

Job summary

Carter Machinery Company, Inc is hiring a Field Service Technician for Heavy Equipment operations in Clear Brook, Virginia. The technician will perform expert level diagnosis and repair at customer jobsites. Candidates must have at least three years of relevant field experience and a strong mechanical aptitude.

The position offers a robust sign-on bonus up to $5,000 and comprehensive benefits including health insurance, paid time off, and 401(k) matching.

Qualifications

• Must have a minimum of three years of relevant heavy equipment field experience.
• Ability to lift, carry, and maneuver items up to 70 pounds.
• Must be able to work any shift and overtime.

Responsibilities

• Provide expert level diagnosis and repair of heavy equipment.
• Interact with customers professionally.
• Uphold company core values and promote positive customer experience.

Skills

Knowledge of engines and transmissions

Excellent mechanical aptitude

Strong communication skills

Ability to work independently

Critical thinking skills

Proficient in technical software

Customer service skills

Education

High school diploma or GED

Tools

Technical software

Commercial Driver's License (CDL)

Job description

We are currently offering up to a $5,000 sign-on bonus for experienced Heavy Equipment Field Technician new hires.

Carter Machinery Company, the authorized Caterpillar dealer for Virginia, West Virginia, Maryland, Delaware and Washington D.C., is hiring Field Service Technicians for Heavy Equipment operations in Winchester, Virginia. The Field Service Technician is responsible for providing expert level diagnosis, troubleshooting and repair of all engine/components regardless of model/ maker at customer jobsites. Seeking candidates with a minimum of four years experience repairing heavy construction equipment preferred; Must have experience troubleshooting and diagnosing expert level mechanical repairs; High school diploma or GED required.

Minimum of three years relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.

Requirements for our Field Service Technician positions include:

• Must have thorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high level problems/issues quickly, and improvise using logic and critical thinking skills to make needed repairs.
• Must have excellent mechanical aptitude.
• Must be able to work independently and part of a team.
• Must be able to interact with customers on a professional level.
• Must be a strong communicator with excellent oral and written communication skills.
• Must be self‑directed and well organized and with the ability to prioritize workload while providing excellent customer service.
• Must have the ability to repair Caterpillar and competitive components and machines.
• Demonstrate the ability to learn and apply new knowledge.
• Must possess an excellent driving record and valid Commercial Driver's license, or the ability to obtain a CDL. Must be able to become DOT certified with DOT Medical Card.
• Proficient use of technical software, databases and manuals.
• Must be able to function well in a fast‑paced and at times stressful environment.
• Must be able to work any shift and overtime as needed to meet business and customer demands.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Field Service Technician jobs, including the ability to lift, carry and maneuver items up to 70 pounds, including bulky objects. These positions require repeated reaching, standing, stooping, kneeling, bending and climbing beside, onto, and under a variety of heavy equipment. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all‑inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• Multiple Shift options at many locations.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In‑house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug‑free workplace.

Special rules and restrictions may apply to sign‑on bonus eligibility for rehires.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.