Field Service Technician

Arka Innovate; Edison (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Arka Innovate is seeking an experienced Help Desk / Field Technician to provide onsite and remote IT support for our Credit Union client base. The role requires troubleshooting hardware, software, and network issues, supporting end users, and traveling to branch locations for installations and support.

You will manage Active Directory users, deploy software updates, and ensure security policy compliance while maintaining accurate asset inventory.

Qualifications

• 8+ years in Help Desk, Desktop or Field Services with Windows 10/11.
• Strong AD and Microsoft 365 administration experience.
• Proficient with remote support, ticketing systems, and basic networking.
• Excellent communication and ability to work independently.

Responsibilities

• Help Desk & End User Support via phone, email, remote tools, and ticketing systems.
• Troubleshoot Windows OS, desktops, laptops, printers, scanners, and peripherals.
• Support Microsoft 365, Outlook, Teams, VPN, and remote access issues.
• Travel to branch offices to provide onsite technical support.
• Install, configure, and deploy IT equipment; manage AD user accounts; deploy updates and security.
• Maintain IT asset inventory and documentation; ensure security compliance.

Skills

Windows 10/11

Active Directory

Microsoft 365 / Office 365

Remote tools / RDP

Networking (TCP/IP, DNS, DHCP, VPN)

IT ticketing systems (ServiceNow/JiraZ

Tools

ServiceNow

Jira

Zendesk

Remote Desktop Tools

Job description

Work Schedule:Onsite - 5 days .

Job Location : Onsite (Travel to Branch Locations Required)

Arka Innovate is seeking an experiencedHelp Desk / Field Technicianto provide onsite and remote IT support for a leading Credit Union. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues, supporting end users, maintaining IT infrastructure, and traveling to branch locations for installations and technical support.

Key Responsibilities

• Help Desk & End User Support
• Provide Level 1 and Level 2 technical support to employees via phone, email, remote tools, and ticketing systems.
• Troubleshoot Windows operating systems, desktops, laptops, printers, scanners, and other peripherals.
• Support Microsoft Office 365, Outlook, Teams, VPN, and remote access issues.
• Create, update, and resolve support tickets while documenting troubleshooting steps.
• Escalate complex issues to higher-level support teams when necessary.
• Travel to branch offices to provide onsite technical support.
• Install, configure, and deploy desktops, laptops, printers, monitors, and other IT equipment.
• Configure and troubleshoot networking devices including switches, routers, Wi-Fi, and network connectivity.
• Perform workstation setups for new hires, office relocations, and branch expansions.
• Assist with hardware refresh projects and technology upgrades.
• Assist with Active Directory user account management, password resets, and user provisioning.
• Deploy software updates, Windows patches, antivirus, and endpoint security solutions.
• Support Multi-Factor Authentication (MFA) and secure access policies.
• Ensure compliance with IT security standards and financial industry policies.
• Maintain accurate IT asset inventory and documentation.

Qualifications & Requirements

• 8+ years of experience in Help Desk, Desktop Support, or Field Services.Strong experience supporting Windows 10/11 environments.
• Hands-on experience with Active Directory and Microsoft Office 365.Experience with Remote Desktop tools and remote user support.Strong knowledge of desktop hardware, printers, scanners, and peripherals.
• Basic networking knowledge including TCP/IP, DNS, DHCP, switches, routers, Wi-Fi, and VPN connectivity.
• Experience working with IT ticketing systems such as ServiceNow, Jira, Zendesk, or similar.Excellent troubleshooting, analytical, and customer service skills.
• Strong verbal and written communication skills.Ability to work independently in a fast-paced environment.

At Arka Innovate, we are proud to be anEqual Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.