Field Service Technician

KNOLL America Inc.; Dallas (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Job summary

KNOLL America is seeking a Field Service Technician to support our conveying, filtration, and automation systems across North America. The role suits a mechanically and electrically inclined professional who enjoys troubleshooting equipment, traveling to customer sites, and delivering world‑class technical service.

Training is provided in the US and at our Germany headquarters. Responsibilities include installation, commissioning, maintenance, on‑site repair, and providing technical support

Qualifications

• 3+ years of field service experience preferred.
• Ability to troubleshoot, test, repair and service technical equipment.
• Strong written and verbal communication in English.
• Ability to adjust work schedules based on customer requirements and downtime.
• Familiarity with mobile tools and applications.

Responsibilities

• Perform installation, commissioning, maintenance, testing and repair of KNOLL equipment at customer sites.
• Diagnose mechanical, electrical and control system issues and implement effective solutions.
• Provide technical support and exceptional customer service during visits and emergencies.
• Document service work with reports, findings and recommendations.
• Follow all safety standards and field service procedures.
• Plan and execute assigned work using supplied tools and field service software.
• Maintain an efficient travel schedule; use a personal vehicle with car allowance if provided.
• Collaborate with engineering and support teams to resolve issues and share best practices.
• Evaluate customer equipment and needs, recommending maintenance, repairs, upgrades and parts.
• Build and maintain strong customer relationships through professional communication.

Skills

Field service

Troubleshooting

Customer service

Communication

Problem solving

Independence

Education

Technical degree or certification

Job description

Company Description: KNOLL America Inc. is the North American subsidiary of KNOLL Maschinenbau, headquartered in Bad Saulgau, Germany. Operating in the USA and Canada since 1996, the company transitioned from a distribution partner to KNOLL America Inc. in 2017. KNOLL America Inc. provides customers with strong service support and advanced manufacturing solutions focused on pumping, conveying, filtering, and automation. The organization is committed to innovation, reliability, and long-term customer relationships in industrial and manufacturing environments.

Job Brief

KNOLL America is seeking a Field Service Technician to support our industry-leading conveying, filtration, and automation systems throughout North America. This role is ideal for a mechanically and electrically inclined professional who enjoys troubleshooting complex equipment, traveling to customer sites, and providing world-class technical service. Comprehensive training is provided both in the United States and at our headquarters in Germany.

Job Description

As a Field Service Technician, you will have the opportunity to utilize your technical and electro-mechanical experience to perform installations, planned inspections and maintenance, as well as on-call troubleshooting on KNOLL’s chip-handling machines, conveyors, and filtration systems.

Travel Requirements

• Travel throughout North America.
• Frequent overnight travel based on customer requirements, project schedules, and service demands.
• Valid driver’s license & passport required; ability to travel internationally for training & business purposes.

Responsibilities

• Perform installation, commissioning, maintenance, testing, and repair of KNOLL equipment at customer sites.
• Diagnose mechanical, electrical, and control system issues and implement effective solutions.
• Provide technical support and exceptional customer service during scheduled visits and emergency service calls.
• Complete accurate service documentation, including reports, completed work, findings, and recommendations.
• Follow all company safety standards, field service procedures, and operating protocols.
• Utilize supplied tools, and field service software to efficiently plan and execute assigned work.
• Reliable personal vehicle for business travel (Car allowance for personal vehicle use)
• Collaborate with engineering, technical support, and internal teams to resolve customer issues and share best practices.
• Evaluate customer equipment and operational needs, providing recommendations for maintenance, repairs, upgrades, and spare parts.
• Build and maintain strong customer relationships through professional communication and reliable service.

Requirements

• Proven field service experience in similar or related industry (3+ years preferred).
• Ability to troubleshoot, test, repair and service technical equipment.
• Strong written and verbal communication skills in English.
• Ability to adjust work schedules based on customer requirements, equipment downtime, and service demands.
• Familiarity with mobile tools and applications.
• Technical degree or certification preferred.
• Strong customer service and problem-solving skills
• Able to work independently without supervision.

Company Offers

• Competitive compensation & benefits program