Resident Maintenance Technician

KNAPP North America; McCordsville (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits including health, dental, vision

401(k) with employer match

Paid vacation and holidays

Tuition reimbursement

Pet insurance

Job summary

A leading company in logistics automation is seeking a Resident Maintenance Technician to provide electrical and mechanical expertise. The role involves troubleshooting, emergency response, and maintaining automation equipment. Candidates should have a degree in engineering and relevant experience, with opportunities for professional growth and competitive benefits.

Qualifications

• 3-8 years of relevant maintenance or repair experience.
• Experience with PLC-based machinery, robotics, and control systems.
• Bilingual skills (English/Spanish or German) preferred.

Responsibilities

• Rectify electro-mechanical faults and provide specialist technical assistance.
• Respond to emergency calls on customer sites.
• Set up and calibrate precision automation equipment.

Skills

Problem-solving

Communication

Team-oriented

Attention to detail

Education

Degree in Electrical/Mechanical Engineering

Job description

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Who We Are

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

What You Get To Do

As a Resident Maintenance Technician, you will be expected to provide industrial Electrical/Mechanical expertise and be part of a team that works to maximize equipment utilization and efficiency.

Essential Functions and Responsibilities:

1. Rectify electro-mechanical faults and provide specialist technical assistance as a support technician.
2. Respond to emergency calls on customer sites.
3. Be safety conscious in all activities and promote successful completion of tasks.
4. Provide first-class response to customers, aiming for first-time right repairs.
5. Provide emergency breakdown and specialist maintenance support.
6. Set up and calibrate precision automation equipment.
7. Build strong effective relationships with customers and their operational teams.
8. Achieve performance targets in response time, repair quality, and workmanship standards.
9. Train customer maintenance teams as required.
10. Assist in the installation of conveyor and automation equipment.
11. Maintain quality of service through effective communication.
12. Write clear, legible reports.
13. Follow site quality, safety, and statutory procedures.
14. Participate in regular meetings with supervisors or managers to discuss activities.
15. Support the customer’s installed system with specialist maintenance services.
16. Log spare parts usage accurately and promptly.
17. Care for tooling and equipment properly.
18. Be flexible and utilize your skills effectively.
19. Ensure all documentation is accurate and submitted biweekly.
20. Experience in mechanical disassembly/reassembly, wiring, calibration, and testing.
21. Work efficiently against timeframes for reactive repairs.
22. Keep on-site management informed of repair progress and concerns professionally.
23. Take ownership of issues for quick resolution.
24. Follow health & safety protocols and conduct risk assessments.
25. Read assembly drawings and operate hand tools.
26. Pay attention to detail and follow-up diligently.
27. Communicate effectively with internal and external customers.
28. Use basic Microsoft Office skills.
29. Be willing to learn and adapt.
30. Respect cultural diversity.

What You Have

1. Degree in Electrical/Mechanical Engineering or equivalent experience.
2. 3-8 years of relevant maintenance or repair experience.
3. Experience repairing electrical, mechanical, pneumatic, and hydraulic systems.
4. Bilingual skills (English/Spanish or German) preferred but not required.
5. Experience with equipment modifications, design, and automation systems.
6. Strong problem-solving skills.
7. Ability to analyze and interpret systems.
8. Experience with PLC-based machinery, robotics, and control systems.
9. Network interfaces knowledge is a plus.
10. Team-oriented with process improvement mindset.
11. Cost reduction experience through efficiency improvements.
12. Excellent communication skills.

Working Conditions

• Basic technical understanding required.
• Weekends and overtime as needed.
• Occasional travel.
• Authorization to work in the U.S. and/or Canada.
• Ability to obtain a passport.
• Professional conduct at all times.
• Physical demands may include lifting 50-100 pounds, standing, walking, reaching, and reading.

What You Will Get

• Competitive industry salary.
• Comprehensive benefits including health, dental, vision, life insurance, FSA, disability, and more.
• 401(k) with employer match and no vesting period.
• Paid vacation and holidays.
• Profit sharing.
• Paid parental leave.
• Subsidized childcare.
• Tuition reimbursement.
• Pet insurance.
• Involvement in CSR activities like recycling, sustainability, and volunteering.

KNAPP is an equal opportunity employer. We support a work environment free of discrimination and committed to diversity. Due to the safety-sensitive nature of this role, strict adherence to our drug-free policy is required, including drug screening.