Field service technician

Intratek Computer, Inc.; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team in the vibrant Dallas Fort Worth area. This role offers a unique opportunity to provide on-site support, performing installations and maintenance of computer systems while ensuring seamless operation for clients. With a focus on customer satisfaction, you'll troubleshoot complex issues and collaborate with various departments. The company values flexibility, offering a 4-day work week and a supportive work environment. Join a team where your skills can shine and make a real impact in the tech landscape.

Benefits

Medical Benefits

Paid Vacation

Paid Holidays

Qualifications

• 3 years of experience in computer operations including 1 year of maintenance.
• Knowledge of network servers and cabling standards.

Responsibilities

• Perform installations, preventive maintenance, and repair of PCs.
• Troubleshoot hardware and software issues at customer sites.

Skills

Computer Hardware Repair

Networking (LAN/WAN)

Desktop Operating Systems

Troubleshooting

Customer Service

Education

High School Diploma

Formal Education in Computer Operations

Tools

Microsoft Network Operating System

Windows 7

Job description

Job description

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Field Service Technician to support us in Dallas Fort Worth, TX 75261.

• Field Service Technician
• Onsite in Dallas Fort Worth, TX 75261
• Sunday through Wednesday 9:30am – 8pm (4-day work week)
• Ability to work flexible hours and adjust to schedules as needed to meet requirements of job
• Pay rate depends on experience
• medical benefits
• Paid vacation
• Paid holidays

Job Details

Under general supervision, provides moderately complex preventive maintenance, testing, and repair service of computer hardware, primarily on stand-alone or networked PCs. Coordinates the installation, maintenance, and support required to maintain a variety of computer equipment.

PRINCIPAL DUTIES AND RESPONSIBILITIES (May perform any or all of the following

1. Consults with Manager or Lead to review the feasibility of systems requests from client departments.

2. Performs installations, preventive maintenance, testing, and repair of PCs and peripheral equipment at customer site.

3. Troubleshoots moderately complex problems with hardware and software.

4. Prepares and Responds to trouble tickets on issues such as equipment failure, repair, and documents issues related to each ticket analyzes equipment.

5. Resolves systems problems, including coordination between end users and hardware components of a local area network; trains and assists end users in assigned applications.

6. Assists in the evaluation of system configuration and software to ensure effective use of hardware resources.

MINIMUM REQUIREMENTS

• Completion of high school curriculum or equivalent.
• Completion of formal education in computer operations and repair.
• Three (3) years of experience in computer operations including one (1) year of computer maintenance.
• Any equivalent combination of education and/or experience may be substituted for the above.
• Possession of a valid class C driver’s license.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the capabilities, limitations, and general characteristics of personal computers.
• Knowledge of Desktop Operating Systems.
• Knowledge of network servers and cabling standards.
• Skill in the installation, configuration and repair of computers, system servers, networks (LAN/WAN), peripheral equipment and related software systems.
• Ability to communicate clearly and effectively, both written and orally, and to maintain harmonious internal and external working relationships.
• Ability to be on call via cell phone or other department-defined method.
• Ability to pass a medical physical.
• Ability to pass a security check
• Possess a valid Texas driver s license
• Ability to work various shifts, including weekends and holidays

DESIRABLE

• Experience in Microsoft network operating system.
• Experience in Windows 7 operating systems.
• MCP, MCSE or A+ certification.

EFFORT

• Works in an office and/or airport terminal environment.
• Uses keyboard devices and computer monitors.
• Uses reasoning abilities in performing analysis and solving problems.
• Frequently exerts forces equivalent to lifting minimally 50+ pounds Must be able to use ladders and scissor lifts as required from time to time
• Communicates effectively by telephone, in writing and in person.
• Uses near-visual acuity in reading written documents.
• Drives to locations on Airport property.

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.”

Veterans Preference:

Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.