Field Service Technician

Entegee; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to provide essential support to customers. This role involves traveling to various locations to oversee the installation and maintenance of advanced machinery, ensuring that clients are fully operational. With a strong emphasis on customer service, the ideal candidate will possess a solid background in mechanical, hydraulic, and electrical systems. Enjoy the benefits of a comprehensive package that includes a company vehicle and the opportunity to work independently while making a significant impact in the field. If you are a self-starter with exceptional troubleshooting skills, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Company Vehicle

Paid Sick Leave

Commuter Benefits

Qualifications

• 3+ years of experience in mechanical, hydraulic, and electrical systems.
• Ability to read and interpret technical manuals and blueprints.

Responsibilities

• Oversee machine installation and provide technical support.
• Conduct regular customer visits to ensure equipment efficiency.

Skills

Mechanical Systems Maintenance

Hydraulic Systems Repair

Electrical Systems Maintenance

Customer Service

Technical Troubleshooting

Communication Skills

Education

Technical School Certification

Equivalent Work Experience

Job description

We are looking for a direct hire Field Service Engineer to join our team. As a Field Service Engineer, you will be the go-to person who provides vital assistance to customers when they need it most. You will be responsible for ensuring our customers are ready to go as soon as their brand-new machine arrives. Regular travel by car and air is required for this position and a company car is provided. You will be home almost all weekends. When not traveling to customer locations, the Field Service Engineer will provide phone assistance.

Corporate headquarters is located in Indianapolis, Indiana and travel will also be required to our home office, however the ideal candidate doesn't have to be located in Indianapolis. Candidates can reside near any major airport but for the first couple of years may have to travel additionally for training to Indianapolis, IN and with Senior Field Service Engineers. Pay is Hourly plus overtime and includes a company vehicle. Also includes a very comprehensive benefit package. This position will include a heavy travel schedule that will have you home almost every weekend but is travel heavy during the week with local and national travel. Very good average tenure at this organization.

Responsibilities

• Pre-installation review: before shipping a new machine, review installation recommendations and processes with the customer.
• Machine Installation: oversee the assembly of machines at the customer’s facility.
• Inspection and demonstration: inspect, adjust, and start up newly installed machines. Make recommendations as needed to ensure proper specification compliance. Demonstrate safe setup, operation, and maintenance protocols.
• Maintenance and Repair: Provide warranty and non-warranty service including problem identification, maintenance, repair services, and training as required. Recommend parts, accessories, and labor to maintain equipment safety and to achieve operational efficiency.
• Customer Service Management: Regularly visit assigned customers to observe machine operation, identify service needs, and suggest appropriate accessories, parts, or services to meet customer requirements.
• Distributor support: Develop and nurture relationships with local Hurco Machine Tool Distributors, providing them with technical support and collaborating with them to deliver exceptional service to customers.
• Reporting and Documentation: Follow established procedures to complete service reports, inspection reports, time reports, and expense reports accurately and within specified time frames.
• Technical Support: Provide remote technical support to distributors, customers, and other field service engineers via phone and email from our Indianapolis office.

Requirements

• 3+ years of technical school or equivalent work experience in mechanical, hydraulic, and/or electrical systems maintenance and repair.
• Knowledge of troubleshooting and maintenance of industrial automation equipment.
• Ability to read, analyze, and interpret technical manuals and blueprints.
• Process oriented, able to complete necessary travel and expense reports.
• Strong customer service and communication skills.
• Self-starter with the ability to work independently.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing and Engineering

• Industries

  Manufacturing and Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Entegee by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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