Field Service Technician

ABB Schweiz AG; Cheyenne (WY); Remote; USD 55,000 - 103,000; Full time

Job summary

An established industry player is seeking a Field Service Technician to deliver exceptional customer service while executing service work in line with safety guidelines. This role involves working closely with customers to identify operational improvements and troubleshoot technical issues, ensuring that all materials and equipment are ready for service activities. The position is remote, allowing you to contribute to the Electrification Smart Power division while enjoying a dynamic work environment. If you have a passion for technology and customer service, this is an exciting opportunity to advance your career in a supportive and innovative company.

Qualifications

• 2 years of technical/electrical school preferred or relevant military experience.
• Experience with 3-phase power distribution equipment.

Responsibilities

• Execute service work according to ABB quality and safety guidelines.
• Troubleshoot technical issues and analyze problems on-site or remotely.

Skills

Technical/Electrical Knowledge

Customer Service Skills

Troubleshooting

3-phase Power Distribution

Education

Technical/Electrical School

Military Experience

Job description

Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

15

This position reports to

Support Services Specialist

Your role and responsibilities

In this role, you will execute service work according to work instructions, ABB quality, and safety guidelines. You will deliver quality customer service by planning and executing service work based on customer orders and expectations, and communicate effectively to ensure customer retention. The work model is remote, contributing to the Electrification Smart Power division in the Western Region. You will mainly be responsible for:

1. Working with customers on-site to identify opportunities for operational improvements and pain point elimination.
2. Performing field service tasks, troubleshooting technical issues, and analyzing problems through remote or on-site activities within your certified service categories and products.
3. Preparing material lists and ensuring all necessary materials, parts, and equipment are available and of appropriate quality for service activities.
4. Acting as a trainer for field service associates and customers when needed.

Qualifications for the role

• 2 years of technical/electrical school preferred and/or relevant military or field service experience.
• Willingness to travel.
• Experience with 3-phase (208/480VAC) power distribution equipment (UPS, PDU, STS, Panelboards, etc.) or similar/relevant military experience.
• Work authorization to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices. Our Power Protection unit supports large data centers with energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions.

We value diversity and encourage applicants from all backgrounds. Apply today for your next career step with ABB and learn more at www.abb.com. #MyABBStory We look forward to your application. For more about ABB, visit our website.

ABB is an Equal Employment Opportunity and Affirmative Action Employer. We consider all qualified applicants without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave, or veteran status. For your EEO rights, visit: EEOC and DOL. Applicants may request to review the Affirmative Action Plan by contacting an ABB HR Representative. Reasonable accommodations are available for applicants with disabilities by calling 1-888-694-7762 or emailing [e-mail]. Resumes and applications are not accepted via these contacts. The salary range is approximately $55,400 to $102,600 annually. More info at myBenefitsABB.com