Field Service Technician

ABB Schweiz AG; Cheyenne (WY); Remote; USD 55,000 - 103,000; Full time

Job summary

A leading company seeks a Field Service Technician to deliver exceptional customer service in accordance with ABB’s quality and safety guidelines. The role is primarily remote but involves traveling to client sites to perform service tasks. Candidates should possess technical expertise in power distribution and a readiness to collaborate closely with customers for operational improvements.

Qualifications

• Experience with 3 phase power distribution equipment.
• Willingness to travel.
• Work authorization for ABB in the US required.

Responsibilities

• Execute service work as per customer orders and expectations.
• Identify opportunities to improve customer operations.
• Perform field service tasks and technical issue analysis.

Skills

Customer service

Technical analysis

Power distribution

Education

2 years technical/electrical school

Relevant military experience

Job description

Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.

This is a position with grade

15

This position reports to

Support Services Specialist

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.The work model for the role is: RemoteThis role is contributing to the Electrification Smart Power division in the Western Region.You will be mainly accountable for:• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.• Acting as trainer when needed, for field service associates and customers.

Qualifications for the role

• 2 years technical/electrical school preferred and/or relevant military experience.
• Must be willing to travel.
• Experience with 3 phase (208/480vac) power distribution equipment (UPS, PDU, STS, Panelboards, etc.) or similar/relevant Military experience and or field service experience.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $55,400 and $102,600 annually.myBenefitsABB.com