Field Service Technician

Matrix Packaging Machinery LLC; Charlotte (NC); On-site; USD 41,000 - 69,000; Full time

Job summary

ProMach is seeking a Field Service Technician to install, maintain, and repair automated packaging equipment across customer sites in the United States. You will troubleshoot mechanical and electrical issues, train customer personnel, and travel extensively to customer facilities.

The role emphasizes on-site problem solving, program customization, and on-call support. A Technical Associate degree and PLC/PC familiarity are preferred, with a minimum of 1 year in machinery repair and travel up to

Qualifications

• Must possess knowledge of mechanical and electrical principles and be willing to travel extensively within the US and, from time to time, internationally.
• Good communication & interpersonal skills with a strong customer service focus.
• Familiarity with PLC/PC systems helpful.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• Minimum of 1 year experience in machinery repair.
• PLC programming experience preferred.
• Technical Associate degree or equivalent combination of education and experience.
• Willingness to travel a minimum of 75%.

Responsibilities

• Support installation, maintenance, and repair of automated packaging equipment.
• Troubleshoot mechanical and electrical issues for customers.
• Install, integrate, repair and troubleshoot complex machinery.
• Ensure inspection, testing, quality and operating specs are met.
• Oversee customer's personnel during installations and servicing.
• May modify machine programs on-site to meet customer requirements.
• Occasionally maintain a 24-hour on-call status and provide technical telephone support.
• Provide factory floor support when not on-site servicing.
• Train customers on operation and service of our machinery.
• Assist customers with aftermarket parts in the field.

Skills

Mechanical principles

Electrical principles

Troubleshooting

Customer service

Communication

Travel readiness

PLC/PC familiarity

Education

Technical Associate degree

Tools

Windows & MS Office

PLC programming

Job description

Field Service Technician

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey. Do we have your attention? Keep reading.

Responsibilities

• Support the installation, maintenance, and repair of automated packaging equipment.
• You'll solve mechanical and electrical challenges for customers with your strong troubleshooting and customer service skills.
• Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Directs and or oversees customer's personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs will in the field.

Qualifications

• Successful candidate must possess knowledge/skills of mechanical and electrical principles and be willing to travel extensively within the US and, from time to time, internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Familiarity with PLC/PC systems helpful.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• Minimum of 1 year experience in machinery repair.
• PLC programming experience preferred.
• Technical Associate degree or equivalent combination of education and experience.
• Willingness to travel a minimum of 75%.

What’s in it for you?

• Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.
• And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!
• Salary Range: $37.00 - $50.00 per hour.

ProMach is an Equal Opportunity Employer.

Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States.

Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

#MATRIX #INMAT Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You'll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission - to help customers protect their reputations and grow consumer trust - along with our core values, drives us to perform with passion, accountability, and proactive problem-solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts.