Aftermarket Sales Specialist

Pro Mach, Inc.; Deer Park (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical and dental programs

Life insurance

Paid time off

Retirement plan with company match

Benefits from day one

Job summary

ProMach, Inc. is seeking a customer-focused specialist in Deer Park to act as the primary contact for spare parts inquiries, quotations, and order status.

You will collaborate with aftermarket teams to provide parts, kits, and upgrades while maintaining strong customer relationships. Role emphasizes accurate pricing, timely quotations, and cross‑department coordination to ensure on‑time delivery and high customer satisfaction.

Qualifications

• High School Diploma or equivalent required; associate/bachelor preferred.
• Minimum 2 years in customer service, spare parts sales, or order management.
• Experience in manufacturing/industrial equipment or aftermarket environment preferred.
• Strong attention to detail and ability to manage multiple priorities.
• Proficient with Microsoft Office; ERP/CRM experience preferred.

Responsibilities

• Serve as primary contact for spare parts inquiries, pricing, availability, and order status.
• Guide replacement parts, kits, upgrades, and aftermarket solutions.
• Build positive relationships through professional communication and follow-up.
• Identify opportunities to promote parts kits and aftermarket offerings.
• Process purchase orders and maintain records in Syteline and Salesforce.
• Research part numbers using drawings, BOMs, and ERP data; prepare quotations.
• Coordinate with Purchasing, Manufacturing, Inventory, Engineering, Quality on status.
• Ensure on-time shipment through proactive follow-up and realistic delivery commitments.
• Manage shipping records, labels, and documentation; support RMA activities.

Skills

Customer service

Inside sales

Order management

Communication

Time management

Multitasking

ERP/CRM familiarity

Syteline

Salesforce

Microsoft Excel

Education

High School Diploma

Associate's/Bachelor's preferred

Tools

Syteline

Salesforce

Job description

Key Responsibilities

Customer Support & Parts Sales

• Serve as the primary point of contact for customer spare parts inquiries, pricing requests, availability questions, and order status updates.
• Provide guidance and support regarding replacement parts, spare parts kits, selected upgrades, and aftermarket solutions.
• Build and maintain positive customer relationships through professional, responsive communication.
• Identify opportunities to promote spare parts kits, recommended stock parts, and other aftermarket offerings.
• Support customer satisfaction initiatives and deliver a high level of service throughout the customer experience.

Parts Research & Quotation Management

• Research and identify replacement part numbers using machinery drawings, bills of materials (BOMs), engineering documentation, and ERP data.
• Collaborate with Aftermarket Engineering and other technical resources to ensure accurate part identification as needed.
• Maintain current pricing and lead time information to support accurate quotations and margin objectives.
• Prepare and issue quotations, order acknowledgements, and order confirmations using Syteline.
• Ensure all customer quotations are accurate, complete, and aligned with current pricing and lead-time information.

Order Management & Expediting

• Process customer purchase orders and maintain accurate records within Syteline and Salesforce.
• Create and manage customer inquiries, cases, and communications through Salesforce and Email-to-Case processes.
• Monitor open quotations and orders to ensure timely action and customer responsiveness.
• Coordinate with Purchasing, Manufacturing, Inventory Control, Engineering, Quality, and other departments to obtain status updates and resolve issues.
• Proactively follow up on outstanding requests to ensure customer inquiries, quotations, and orders continue moving through the organization without unnecessary delays.
• Establish and communicate realistic delivery commitments while actively managing orders to support on‑time shipment performance.
• Manage urgent customer requests, machine‑down situations, expedited orders, same‑day shipments, and overnight delivery requirements.
• Escalate issues when necessary to prevent delays and support customer commitments.
• Support departmental KPIs related to customer responsiveness, quote turnaround, order processing, and on‑time delivery.

Shipping & Fulfillment Administration

• Process shipment transactions within Syteline and maintain accurate shipping records.
• Generate shipping labels and shipment documentation through UPS, FedEx, and other carrier platforms.
• Coordinate freight arrangements and special shipping requirements with carriers and logistics providers.
• Review shipping documentation to ensure accuracy and compliance with customer requirements.
• Support return material authorization (RMA) activities and related documentation processes.

Qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's Degree preferred.
• Minimum of 2 years of experience in customer service, spare parts sales, inside sales, order management, customer support, or aftermarket operations.
• Experience within a manufacturing, industrial equipment, custom machinery, or aftermarket environment preferred.
• Strong attention to detail and time-management skills with the ability to manage multiple priorities simultaneously.
• Demonstrated ability to work effectively in a high-volume, fast-paced environment across departments.
• Excellent verbal and written communication skills.
• Strong problem-solving and follow-up skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience with ERP/CRM systems; Syteline and Salesforce experience preferred.
• Basic understanding of mechanical and electrical components preferred.

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. Hourly base rate: $24-$27 Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine - whether creative, strategic, technical, or persuasive - offering opportunities to shape your career in exciting directions. You'll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission - to help customers protect their reputations and grow consumer trust - along with our core values, drives us to perform with passion, accountability, and proactive problem-solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts.