Field Service Technician

GovCIO; Chantilly (VA); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

EAP

Discounts

Learning platform

Certification support

Referral bonus

Internal mobility

Pet insurance

Flexible work

Job summary

GovCIO is seeking a Field Support Technician to provide on-site and remote IT support for the ANG modernization program. You will install, configure, and maintain hardware, software, and networks across CONUS installations, with up to 50% travel and occasional remote work within the United States.

You will collaborate with systems engineers, cybersecurity personnel, and logistics teams to ensure secure, reliable deployments in DoD environments and compliance with DoW requirements.

Qualifications

• Secret clearance required.
• DoD 8140 Level II certification (Security+ CE, CCNA-Security, CySA+, CND).
• Experience with enterprise hardware and networking technologies.
• Ability to interpret engineering documentation, drawings and installation procedures.
• Strong troubleshooting, analytical and customer service skills.

Responsibilities

• Install, operate, maintain, repair and modify equipment at customer sites.
• Provide on-site training of customer support personnel.
• Travel frequently to customer sites for field technician duties.
• Test, train and support customers on designated systems and services.
• Coordinate with developers and engineers to reduce recurring incidents.
• Review system and network configurations for successful production deployment.

Skills

Security clearance

DoD 8140 II

Networking basics

Engineering docs

Troubleshooting

Communication skills

Physical install

Travel 50%

Education

High School + 9+ years experience

Tools

Active Directory

Microsoft 365

Virtualization

Enterprise networking

Job description

Chantilly, Virginia

Secret

Flexible for occasional remote work

IT Infrastructure & Network Engineering & Operations

Overview

GovCIO is currently hiring for a Field Support Technician to provide remote and on‑site technical support for the deployment, installation, integration, and sustainment of the Air National Guard's (ANG) modernized Information Technology (IT) infrastructure across installations throughout the Continental United States (CONUS). This position will be an on‑site position with occasional remote flexibility within the United States, with travel up to 50%.

As part of a nationwide IT modernization initiative, this role supports the implementation of standardized hardware, software, and network solutions that improve operational capability, cybersecurity, reliability, and mission readiness across more than 180 ANG installations. Working closely with systems engineers, network engineers, cybersecurity personnel, logistics teams, and program management, the Field Support Technician performs hands‑on installation and configuration, troubleshooting, testing, and maintenance of IT systems in accordance with program standards and Department of War (DoW) requirements. The technician plays a critical role in ensuring successful field deployments while minimizing operational disruption and maintaining compliance with evolving cybersecurity and configuration management requirements.

Responsibilities

Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel.

• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
• Completes system programming and optimization as part of the installation process.
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Provides on‑site end‑user training on system operation, maintenance and limited troubleshooting.
• Travels frequently to customer sites and performs field technician service duties as assigned.
• Tests, trains and fields support to customers regarding technical aspects of designated systems and services.
• Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
• Reviews system and network configurations to ensure successful implementation of services into production.
• Partners with developers and engineers to reduce re‑occurring incidents.

Qualifications

High School with 9+ years (or commensurate experience)

Required Skills and Experience

• Clearance Required: Secret
• DoD 8140 Level II certification (Security+ CE, CCNA‑Security, CySA+, CND)
• Working knowledge of enterprise hardware platforms and common networking technologies.
• Ability to interpret engineering documentation, technical drawings, wiring diagrams, and installation procedures.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent communication and customer service skills with the ability to support technical and non‑technical users.
• Ability to lift equipment (up to 50 pounds), work in equipment rooms, and perform physical installation activities.
• Ability to travel up to 50% in support of nationwide deployment activities.

Preferred Skills and Experience

• Experience supporting Department of War (DoW), Department of Defense (DoD), National Guard, or other Federal Government IT environments.
• Familiarity with Active Directory, Microsoft 365, virtualization technologies, and enterprise networking equipment.
• Experience implementing Security Technical Implementation Guides (STIGs), security patches, and cybersecurity best practices.
• Experience using IT service management (ITSM) platforms such as ServiceNow.
• Experience installing, configuring, and troubleshooting desktops, laptops, servers, networking equipment, and peripheral devices.
• Experience supporting hardware refreshes, system migrations, or enterprise technology deployments.

Posted Salary Range

USD $115,000.00 - USD $130,000.00 /Yr.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at‑will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Employee Perks

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full‑time employees

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.