PC & Systems Support Technician - Journeyman

Socket.dev; O'Fallon (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Socket.dev is seeking a PC & Systems Support Technician to join our team at Scott Air Force Base to support the warfighting capabilities of the US Military. You will provide hardware, systems, and application support and help build strong, reliable IT services for a critical federal environment.

The role requires remote or desk-side support, hardware installation, printer management, and user training while following security requirements.

Qualifications

• 4-10+ years of comparable technical support experience.
• U.S. Citizens with Active DoD Secret Clearance.
• DoD 8570 Level II Certification (e.g., Security+).
• HDI CSR certification or willingness to obtain.

Responsibilities

• Provide remote and desk-side support to client users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing and utilizing servers and peripherals
• Field questions about installation, operation, configuration, customization, and usage of assigned products and will apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Organize and catalog printers, including assisting with life cycle replacements
• Troubleshoot, support, and navigate centralized printer controller
• Train end users in use of equipment and software
• Maintain and utilize telecommunications protocols
• Install new hardware and maintain existing hardware
• Apply Government approved operating system updates and/or patches
• Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals
• Respond to Classified Message Incidents (CMI) and take appropriate action to remediate issues
• Respond to incidents with the Incident Priority and Escalation Matrix
• Document maintenance actions in the ITSM system

Skills

Technical support

Hardware troubleshooting

End-user training

Printer management

Education

DoD 8570 Level II Certification

HDI CSR certification

Tools

ITSM system

Remote support tools

Job description

Description

Second-61: Our foundation is built upon the heart of patriotism; grounded in protecting that which matters most as Vigilant Defenders. We look forward to meeting you and sharing our mission to love and honor each other, our community, our country, and our customers, through superb services as their front-line Vigilant Defenders.

Position Description

We’re hiring a PC & Systems Support Technician to join our team at Scott Air Force Base. This position is supporting the members of the Armed Forces, ensuring the warfighting capabilities of our US Military. In this role, you will provide technical support for hardware, systems, sub-systems and/or applications for customers. You will develop strategies to foster teamwork, promote excellence, and exude integrity as a leader on our team.

Position Responsibilities

• Provide remote and/or desk side support to client users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing and utilizing servers and peripherals
• Field questions about installation, operation, configuration, customization, and usage of assigned products and will apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Organize and catalog printers, including assisting with life cycle replacements
• Troubleshoot, support, and navigate centralized printer controller
• Train end users in use of equipment and software
• Maintain and utilize telecommunications protocols
• Install new hardware and maintain existing hardware
• Apply Government approved operating system updates and/or patches
• Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals
• Respond to Classified Message Incidents (CMI) and take appropriate action to remediate issues
• Respond to incidents with the Incident Priority and Escalation Matrix
• Document maintenance actions in the ITSM system

Requirements

Experience

• 4-10+ years of comparable technical support experience

Security Qualifications

• Position is only open to US Citizens
• Active Department of Defense Secret Security Clearance

Certifications and Education

• Must have a DoD 8570 Level II Certification such as CompTIA Security +
• Must have or be willing to obtain HDI CSR certification

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.