Network Support Technician Senior – TS/SCI required

General Dynamics Information Technology; Fort Worth (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Flexible work weeks

Job summary

General Dynamics Information Technology is looking for a Senior Network Support Technician to support Army Intelligence efforts. This role requires a blend of network administration, technical support, and troubleshooting skills, along with extensive experience and a current TS/SCI clearance.

As a part of GDIT, you will ensure secure operations, lead support efforts, and collaborate effectively with team members. A Bachelor's Degree and strong technical certifications are required to succeed in this position.

Qualifications

• 12+ years of related experience.
• Must currently possess TS/SCI clearance.
• DoD IAT II certification required.

Responsibilities

• Monitor and respond to complex technical problems.
• Provide Tier I and Tier II support.
• Maintain and secure hardware and software.

Skills

Network administration

Technical support

Troubleshooting

Systems administration

Education

Bachelor's Degree

Tools

Windows Server 2012

Linux+

MCSA

Job description

Job Description

Network Support Technician Senior – TS/SCI required. Advance how our customers operate while you advance your career. Join GDIT as a Network Support Technician Senior and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As a Network Support Technician Senior, the work you will do at GDIT will be impactful to the mission of Army Intelligence. You will play a crucial role in securing enterprise systems, advancing future capabilities while driving smarter solutions.

Responsibilities

• Lead/Manage/Support: Responsible for monitoring and responding to complex technical control facility hardware and software problems using a variety of hardware and software testing tools and techniques. Serve as the primary interface with contractor support service groups or provide internal analysis to ensure proper escalation during outages or degraded system performance.
• Collaborate: Provide Tier I and Tier II support at remote field and garrison sites, working alongside team members and customers to ensure mission success in both austere field environments and garrison locations.
• Drive: Troubleshoot, maintain, and repair various types of hardware and software while implementing improvements to ensure reliability and performance.
• Utilize: Perform systems administration of desktop and server systems connected to local and wide‑area networks, load and maintain cryptographic devices and keys, and provide advice and training to end users.
• Install, configure, and maintain server and desktop systems, including performing basic cabling and integrating systems into local and wide area networks.
• Troubleshoot, maintain, and improve the integrity of network components to ensure secure and reliable operations.
• Provide desktop management, including account monitoring, security updates, and operating system installations, to support effective system administration.
• Manage and respond to Tier I and Tier II support requests, escalating issues as necessary to restore services efficiently.
• Configure operating system enhancements to optimize system performance and reliability.
• Advise and train end users to resolve technical issues and improve their understanding of IT systems and processes.
• Deploy and maintain cryptographic devices and keys to support secure communication systems.
• Take initiative to independently manage demanding customer expectations and site operations in remote or garrison locations.

Qualifications and Experience

• Education: Bachelor's Degree
• Experience: 12+ years of related experience
• Technical Skills:
  • Extensive knowledge of the principles, methods, and techniques used in network administration and support.
  • Strong understanding of related hardware and software components used in modern network systems.
  • Familiarity with server and desktop installation processes, as well as cryptographic devices and secure key management.
• Security Clearance Level: TS/SCI (must currently possess; must be able to obtain Top Secret SCI + Polygraph)
• US citizenship required
• Required Certifications:
  • DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.
  • IAT II 8570/8140 Baseline Certification: Security+ or equivalent.
  • Computing Environment Certification: MCSA Windows Server 2012, Solaris 10, Linux+, VCP5, Azure Administrator Fundamentals, or equivalent.
• Role Requirements:
  • On‑site daily support at the customer location.
  • Willingness and ability to attain a CI Polygraph for specific roles as determined by the contract.
  • Position requires lifting of objects (e.g., IT hardware), reaching, bending, kneeling (e.g., to plug in cables), and other moderately strenuous activities.
  • Travel may be necessary to support mission objectives.

Location and Work Hours

Work Location: USA TX Fort Cavazos. Scheduled Weekly Hours: 40. Travel Required: 10‑25%. Telecommuting Options: Onsite.

Benefits

Our benefits package for all US‑based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans