Field Service Technician

ChampionX; Casper (WY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Installation Technician to join their team in Casper. This role offers a unique opportunity to contribute to a growing company that values sustainability and employee empowerment. As an Installation Technician, you will engage in customer support activities, including the installation and maintenance of chemical injection pumps. You'll be part of a dynamic, safety-focused culture that encourages continuous improvement and community involvement. If you're passionate about making an impact and thrive in a collaborative environment, this position is perfect for you.

Benefits

Comprehensive benefits package

401k matching

Paid vacation and personal time

Health savings account

Volunteerism opportunities

Qualifications

• 2 years of experience in assembly and installation of chemical injection pumps.
• High mechanical aptitude and proficiency in MS Office tools.

Responsibilities

• Perform installations and routine repairs of chemical injection pumps.
• Attend daily operations meetings and provide customer support.

Skills

Customer Service

Technical Support

Mechanical Aptitude

Analytical Skills

Problem-Solving

Communication Skills

Education

High School Diploma or GED

Vocational/Technical training or certification

Tools

Hand Tools

Power Tools

MS Outlook

MS Excel

Job description

ChampionX has an immediate opening for an Installation Technician located in Casper, WY. This is your opportunity to join a growing company offering a competitive base pay and benefits.

What’s in it For You:

1. The ability to make an impact and shape your career with a company that is passionate about growth.

2. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

3. Thrive in a company that values sustainability, drives a safety-focused culture, and empowers its employees through continuous improvement.

4. The chance to improve lives in our community with regular outreach and volunteerism opportunities.

5. The chance to join a learning and problem-solving culture.

6. Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401k, company paid life and disability insurance, health savings account with company provided funds, paid vacation & personal time, and so much more!

What You Will Do:

1. Attend and present in daily morning operations meetings.

2. Perform moderately complex customer support activities, including installations, routine repairs, and maintenance of chemical injection pumps and accessories.

3. Assemble different parts of manufactured products using hand tools, power tools, machines, and equipment.

4. Inspect all materials, components, subassemblies, etc. to assure they meet the accepted quality standards.

5. Read and follow work instructions, work orders, production drawings, and sample assemblies, or receive verbal instructions regarding duties to be performed.

6. Process and submit customer service transactions such as service tickets accurately.

7. Provide accurate and timely information regarding availability of in-stock items.

8. Answer basic inquiries from customers providing basic technical product and applications support.

9. Refer customers to local sales representatives for further sales & service requests.

10. Drive a company vehicle and make deliveries to customer locations.

11. May support field sales activities.

12. Obtain signatures for deliveries made, as required.

13. Work alone and/or under general supervision.

14. Develop good working relationships with customers through frequent and professional written and verbal communication.

15. Communicate professionally & effectively with customers when delivering both good and bad information.

16. Know and comply with all safety policies and procedures.

17. Work unconventional hours and potentially weekends to provide our required level of service on occasion.

18. Attend work in a predictable and regular manner.

Position Details:

1. Candidate must reside in Casper, WY or surrounding areas.

2. Work week and shift: Monday through Friday from 7AM to 4:30PM, some overtime and weekend work may occasionally be required.

3. Compensation package offered: Competitive hourly rate and eligibility for quarterly bonus.

4. New hire training provided by local personnel.

5. May travel by air to headquarters locations in Houston, TX.

6. Must have valid US driver license.

7. Must have an acceptable driving record (MVR).

8. Must have DOT medical certification.

Minimum Qualifications:

1. High School Diploma or GED.

2. Vocational/Technical training or certification, or equivalent experience.

3. 2 years of assembly, installations, repair of chemical injection pumps or similar products.

4. 2 years of experience performing moderately complex installations independently.

5. 2 years of experience in strong customer service relations, including the ability to explain and train.

6. Basic knowledge of industrial safety, proper hand and power tool use, and other motorized material movement equipment.

7. Motor vehicle records must meet the standards for the company vehicle driving policy.

8. Must meet DOT physical requirements and training.

9. Able to lift at least 40lbs.

10. Proficient in MS Outlook and Excel.

11. High mechanical aptitude.

12. High accuracy in data entry.

13. Strong interpersonal skills to effectively interact with customers and various levels of management.

14. Excellent time management and prioritization skills with a high level of persistency in meeting delivery schedules.

15. Basic analytical and problem-solving skills.

16. Must be able to travel daily away from the shop up to 90% of the time.

17. Speak, read and write English fluently.

18. Follow all safety policies and company-wide safety requirements.

19. Predictably and regularly attend work and be punctual.

20. Immigration sponsorship not offered for this role.

Physical Demands:

1. Role is deemed safety-sensitive and may be subject to employer or customer drug testing.

2. Minimal crawling, climbing stairs, balancing, using a keyboard, and dialing less than 10%.

3. Occasional bending, crouching, kneeling, squatting, climbing ladders, lifting up to 40lbs, reaching, twisting, stretching, pushing, pulling, standing, writing, and speaking between 11% - 33%.

4. Frequent handling (grasping, holding, turning, working with hands), fingering (picking, pinching, fine manipulation), sitting, walking, and driving between 33% - 66%.

5. Constant seeing and hearing greater than 66%.

Preferred Qualifications:

1. Vocational/Technical training or certification.

2. 5 years of experience in oil and gas field installation of chemical injection pumps or similar products.

3. 5 years performing moderately complex installations independently.

4. 5 years of experience in strong customer service relations; including the ability to explain and train.

5. High level of analytical and problem-solving skills.

About ChampionX:

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

Our Commitment to Diversity and Inclusion:

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer, and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled, and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.