Field Service Technician

ATM Works, Inc.; Burlington (NC); On-site; USD 30,000 - 47,000; Full time

Job summary

ATM Works, Inc. is seeking a Field Service Technician to install, configure, and maintain ATMs on-site in Burlington, NC.

You will travel to client locations, perform inspections, diagnose hardware and basic software issues, replace parts, test functionality, and document service activities. The role requires strong electronics and mechanical diagnostic skills, reading manuals, using hand tools, and communicating clearly with customers.

Qualifications

• High school diploma or equivalent; vocational training in electronics preferred.
• Experience in ATM servicing, Kiosk, or similar equipment is beneficial.
• Skills in installation, repair, and maintenance of electromechanical equipment.
• Ability to travel locally to multiple customer locations and operate safely.

Responsibilities

• Install, configure, and maintain ATMs at client sites.
• Diagnose and repair hardware and basic software issues.
• Perform routine inspections and preventive maintenance.
• Travel to customer sites and document service activities.
• Log service calls and tickets via mobile devices or laptops.
• Escalate complex issues and uphold safety procedures.

Skills

ATM installation & repair

Electrical troubleshooting

Mechanical diagnostics

Customer service

Time management

Documentation/record keeping

Client communication

Reading schematics/manuals

Safety awareness

Education

High school diploma or equivalent

Vocational electronics training

Tools

Hand & power tools

Mobile devices usage

Job description

Company Description ATM Works, Inc. provides flexible ATM solutions tailored to different budgets and business models. Clients can choose to purchase ATMs to maximize transaction revenue or lease equipment for a more convenient, low-maintenance option. The company manages installation, servicing, and ongoing support so customers can focus on their core business activities. Whether an ATM is owned or leased, ATM Works, Inc. aims to deliver reliable, hassle-free service while helping clients benefit from increased customer convenience and additional income streams.

Role Description The Field Service Technician is a full-time, on-site role based in Burlington, NC. This role is responsible for installing, configuring, and maintaining ATMs at client locations, including performing routine inspections and preventive maintenance to ensure reliable operation. The technician will diagnose and repair hardware and basic software issues, replace parts, test functionality, and document service activities. Day-to-day tasks include traveling to customer sites, responding to service calls, communicating clearly with customers about issues and resolutions, and escalating complex technical problems when needed. The role also involves maintaining accurate records, following safety and security procedures, and supporting the overall quality and efficiency of ATM operations.

Qualifications

• Candidates should possess skills in ATM or related electromechanical equipment installation, repair, and maintenance.
• Candidates should possess skills in basic electronics, troubleshooting, and mechanical diagnostics.
• Candidates should possess skills in reading technical manuals, following schematics, and using standard hand and power tools.
• Candidates should possess skills in customer service, clear communication, and professional interaction at client sites.
• Candidates should possess skills in time management, organization, and maintaining accurate service documentation.
• Valid driver’s license, reliable transportation, and ability to travel locally to multiple customer locations.
• Ability to lift and move ATM components and equipment in accordance with safety guidelines.
• High school diploma or equivalent required; technical or vocational training in electronics or a related field is preferred.
• Prior experience in field service, ATM servicing, Kiosk, or similar equipment is beneficial.
• Comfort with using mobile devices or laptops to log service calls and complete tickets.