Field Service Technician

Orion International; Boise (ID); On-site; USD 34,000 - 62,000; Full time

Benefits offered by this job

401k with 6% match

Competitive benefits package

Job summary

Orion International is seeking a field service technician to install, modify, and repair mechanical test head equipment at customer sites in the Boise area. You will diagnose mechanical, electrical, and pneumatic issues and provide training and remote support as needed.

The role requires frequent travel and a competitive benefits package including 401k with a 6% match. Daytime hours, Monday–Friday, with OT opportunities.

Qualifications

• Basic knowledge of mechanical, electrical, and pneumatic assembly.
• Ability to read assembly drawings and understand a BOM.
• Experience using manual and power tools; familiarity with OQC procedures.

Responsibilities

• Install, modify, and repair equipment at user sites.
• Coordinate technical services between customers, engineering, field service, and manufacturing.
• Diagnose mechanical, electrical, and pneumatic issues using drawings and procedures.
• Provide on-site and remote technical assistance and customer training.
• Maintain service and Ram reports with findings, parts used, and resolutions.
• Travel frequently to customer premises and assist production when not on field service.

Skills

Mechanical knowledge

Electrical knowledge

Pneumatic knowledge

Read drawings

Bill of materials

Education

Bachelor’s degree or 1–2 years related experience

Job description

Schedule: Monday through Friday, daytime hours

Hourly: $25-$45/hour (DOE) + OT

Benefits: Competitive package and 401k w/ 6% match

Travel: minimal (training in St. George, Utah)

Position Description:

Installs, modifies, and repairs mechanical test head positioning and interfacing equipment, and provides technical assistance and training to customers and end users by performing the following duties.

• Coordinate technical services between customers, engineering, field service, and manufacturing.
• Diagnose mechanical, electrical, and pneumatic issues within the technicians training and authorization. Use drawings and established troubleshooting procedures.
• Provide remote and on-site technical assistance, including operator instructions, customer training, and basic care for the equipment.
• Install, Inspect, Adjust, Maintain, Modify, and repair equipment such as test head manipulators, prober stations, test head stands, and mechanical interfacing equipment, on user's premises.
• Respond to customer inquiries concerning systems operation and diagnose equipment problems.
• Provide a point of contact for service related telephone calls and e-mail correspondence.
• Develop and maintain relationships with test floor managers and other key customer and end user contacts.
• Follow customer-site safety rules, equipment procedures, and applicable cleanroom or site-entry requirements. Stop and report unsafe conditions.
• Provides updates, status, and completion information to manager and/or users, via e-mail, messaging apps, or in-person communication.
• Create and maintain accurate Service reports, and Ram reports within the company App. Including findings, work performed, parts used, and resolution.
• Provide an accurate and up-to-date accounting of all financial transactions and expenses relating to business travel.
• Work closely with sales to report and explore all new market opportunities.
• Work with manufacturing to isolate cost reduction opportunities.
• Must be able to and willing to travel frequently.
• When not performing Field Service responsibilities, provide assistance to the production floor.

Must-Have Skills, Experience, and Education:

• A basic knowledge and understanding of mechanical, electrical, and pneumatic assembly and functionality. General experience using manual and power tools. Familiarity with OQC procedures and standards. Knowledge of production methods and assembly procedures. Ability to read and understand assembly drawings and a working bill of materials.
• Bachelor’s degree or one to two years’ related experience and/or training; or equivalent combination of education and experience.