Field Service Technician

PlayOn Sports; Birmingham (AL); On-site; USD 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Field Service Technician to manage and maintain a fleet of cameras in schools. The ideal candidate will possess strong technical skills and a customer-first mindset, ensuring optimal performance of equipment through both proactive maintenance and reactive service calls. This role involves building relationships with school staff, providing on-site technical support, and maintaining accurate records of service activities. Join a dynamic team where your contributions will have a significant impact on customer satisfaction and operational efficiency.

Benefits

Company Provided Equipment

Flexible Working Hours

Professional Development Opportunities

Qualifications

• Experience with broadcasting equipment and networking technologies is essential.
• Proven ability to provide high-quality service and maintain strong client relationships.

Responsibilities

• Perform installation, troubleshooting, and maintenance of camera systems.
• Provide exceptional customer service and maintain accurate service records.

Skills

Technical Understanding

Customer Service

Problem-Solving

Broadcasting Equipment

Networking

Time Management

Tools

Salesforce

Cabling Equipment

Laptop/Tablet

Job description

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We are seeking a skilled and proactive Field Service Technician to join our team. This role is essential in managing and maintaining our fleet of cameras for top customers within a designated service area. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-first mindset. You will be responsible for both proactive maintenance visits and reactive break/fix service calls, ensuring the seamless operation of our equipment in schools.

THE OUTCOMES WE EXPECT:

Outcome #1: Provide on-site installation, troubleshooting, repair, and maintenance of equipment to ensure optimal performance and customer satisfaction.

Outcome #2: Deliver exceptional customer service by effectively communicating solutions, educating clients on product usage.

Outcome #3: Ensure all work adheres to safety standards, regulatory guidelines, and company policies while maintaining accurate records of service activities, including reports and updates on completed tasks.

Key Responsibilities:

• Perform routine maintenance and troubleshooting on camera systems and associated network equipment.
• Conduct proactive visits to schools to ensure all equipment is functioning correctly, identifying and resolving potential issues before they impact service.
• Handle small amounts of spare inventory as trunk stock to repair issues while onsite.
• Provide on-site technical support for camera and internet service issues, utilizing your technical expertise to quickly diagnose and resolve problems.
• Install and configure new equipment as needed, ensuring proper set-up and integration of existing systems.
• Respond to reactive service tickets when a camera or system fails and troubleshoot and repair issues.
• Build and maintain strong relationships with school athletic directors, administrators, and IT directors ensuring a high level of customer service and satisfaction.
• Communicate effectively with school staff to explain technical issues and the steps taken to resolve them.
• Perform physical tasks including lifting equipment up to 50 pounds, using boom and scissor lifts, and working on ladders.
• Handle long drive times and be comfortable standing for extended periods as needed.
• Keep detailed records of service visits, including issues encountered and resolutions, photos of the equipment site and how it is installed, ensuring accurate documentation for future reference.
• Maintain accurate equipment records in salesforce.
• Maintain customer CRM (salesforce) with updates on service activities and any significant issues.
• Maintain and update accurate and current school contact information – name, email, phone numbers.

THE PERSON:

• Strong technical understanding, with the ability to quickly learn and adapt to new software and hardware.
• Experience with broadcasting equipment, computers, networking, advanced low voltage cabling, and related technologies is required.
• Proven experience in a customer-facing role, with the ability to interact professionally with school staff and administrators.
• A commitment to providing high-quality service and fostering positive relationships with clients.
• Ability to lift up to 50 pounds and operate lifts, ladders, and other equipment.
• Must be comfortable with driving up to 3 hours for a service visit on a regular basis, and up to 5 hours occasionally.
• Must be comfortable working in various physical environments, both indoors and outdoors, and outdoors in all seasons of the year.
• Ability to work independently with minimal supervision, while also collaborating with a larger field operations team.
• Excellent time management skills, with the ability to prioritize tasks effectively.
• Comfortable using scissor lifts, boom lifts and extension ladders.
• Proficient with cabling equipment – including cable testers, port checkers, and other networking equipment.
• Must have a personal vehicle and a secure place to store a small amount of equipment.
• Company provided equipment including laptop and/or tablet, monitor, keyboard, mouse, and equipment manufacturer support applications.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Media

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