Field Service Technician I - Integrated Automation

SICK, Inc.; Cleveland (OH); Remote; USD 46,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to support their innovative services and products across North America. This role involves extensive travel and requires a strong commitment to customer satisfaction. You will be responsible for installing and commissioning cutting-edge equipment, providing exceptional service, and ensuring operational excellence. With a focus on personal growth and teamwork, this position offers a unique opportunity to thrive in a dynamic environment while contributing to the advancement of automation technology. Join a company that values ethics, integrity, and personal accountability, and be part of a team that drives innovation in the industry.

Benefits

17 PTO days

Medical Insurance

Vision Insurance

Dental Insurance

Disability/Life Benefits

401k Retirement Plan

Qualifications

• 0 - 3 years of prior field service experience required.
• Ability to read basic CAD designs, blueprints, and wiring diagrams.

Responsibilities

• Provide amazing customer service by effectively managing customer expectations.
• Perform onsite start up support and monitor installed equipment.
• Provide accurate and timely service reports and travel expenses.

Skills

Customer Service

Communication Skills

Organizational Skills

Basic Construction Knowledge

Troubleshooting

Education

Two-year college degree or technical school

Four-year college degree

Tools

SOPAS Software

CLV Setup Engineering Software

Basic Hand Tools

Job description

This is a remote position with travel up to 90% of the time. Ideal candidate should live close to a US airport.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and "Sensor Intelligence" have allowed SICK to develop products for every phase of production in the automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries, and more. In addition, SICK's focus on Sensor Intelligence allows us to make Industry 4.0, or the Industrial Internet of Things, a reality for their customers.

COMPENSATION & BENEFITS:

Our base salary is one part of our total compensation package and is determined within a range. The starting base salary range for this position is listed below. Actual starting salary will be based on a variety of factors including experience, skill set, education, performance, license/certifications, business needs, and other job-related factors permitted by law.

Starting Base Annual Salary Range:

$46,480 - $69,025

BENEFITS:

SICK's benefit package has long been recognized and valued because of its comprehensiveness and competitiveness in the market. To help our employees make the most of their overall well-being, we are thrilled to provide an outstanding benefits package! SICK offers 17 PTO days starting, medical insurance, vision insurance, dental insurance, disability/life benefits, 401k retirement plan and more. Click here to view more about our benefits!

POSITION SUMMARY:

This position has primary responsibility to support the various SICK Services and Products throughout North America.

RESPONSIBILITIES:

• Provide amazing customer service by effectively managing customer expectations.
• Support various Services Organization programs.
• Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Configure SICK products utilizing laptop and configuration software.
• Provide onsite commissioning of installed equipment following established criteria.
• Perform onsite start up support, monitor installed equipment for proper operation, and adjust as needed.
• Able to properly troubleshoot, diagnose, and replace SICK equipment.
• Regular attendance and timeliness.
• Provide accurate and timely service reports, timecards, and travel expenses.
• Attend required training sessions as assigned.
• Carry out other duties and responsibilities as may be assigned or required.

QUALIFICATIONS:

Education and Experience:

• Two-year college degree, technical school or equivalent work experience required. Four-year college degree is preferred.
• 0 - 3 years of prior field service experience.

Other Qualifications:

• This is a travel position and will require domestic and international travel upwards of 85% of time.
• Available to work alternative schedules including weekends, nights, and on-call hours is required.
• Strong communication, organizational and interpersonal skills.
• Legally permitted to work in the United States.

POSITION SPECIFIC QUALIFICATIONS:

• Successfully attend and complete logistics automation initial product boot camp training class.
• Successfully attend and complete all assigned SICK training (LMS, SIA-Online, On-the-job, etc.)
• Successfully install, static test, and commission a minimum of as least two single line fixed depth of field scanner.
• Successfully install, static test, and commission a minimum of at least two single line auto-focus scanner.
• Successfully install, static test, and commission a minimum of at least two CDM module CLV based master/slave scanner system.
• Technical Learning - Working knowledge of SOPAS and CLV Setup engineering software. Demonstrate ability to write simple evaluation conditions and output format expressions. Receive on the job training from senior technicians. Complete assigned core positional tasks and obtain site lead qualification book endorsements. Completed assigned Cornerstone SICK U or Mosaic site training classes.
• Ability to read basic CAD designs, blueprints, wiring diagrams, and schematics.
• Demonstrate ability to complete and meet the administrative job requirements, (Expense reports, daily reports, PMI's, etc.) and other tasks as assigned.
• Demonstrate ability to assemble scanner system 80/20 frames.
• Ability to work in a team environment with senior technicians.

CORE COMPETENCIES:

Ethics and Integrity, Personal Growth and Learning, Customer Focus, Personal Accountability, Building Effective Relationships

If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we are the place for you! SICK has several locations throughout domestic US and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the apply online button. Visit us at www.sickusa.com.

SICK is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.