FIELD SERVICE TECHNICIAN

Equipment Depot; Baton Rouge (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

Equipment Depot in Louisiana is seeking a field service technician to repair and maintain electric, diesel, and gasoline industrial trucks and construction equipment. You will read work orders, diagnose malfunctions, and propose solutions to meet customer specifications.

Responsibilities include inspecting, recording repair details, obtaining customer signatures, ensuring safety devices are functional, lubricating parts, and driving the unit to verify repairs.

Responsibilities

• Reads work order, observes truck in operation, and determines malfunction.
• Offers solutions to meet customer specs and provides estimates when appropriate.
• Performs mechanical repairs after inspection and analysis of breakdown.
• Records repair description on work order with model, serial number, and hour meter readings.
• Obtains customer signatures and communicates repair needs or completed work.
• Examines guards, bolts, and safety devices and makes adjustments as needed.
• Lubricates moving parts and tests repaired trucks to verify conformance.
• Maintains professional image of self and vehicle, and interacts with customers.
• Tracks service needs with operations or service manager for routine maintenance.
• Returns paperwork daily and submits time cards by 9:00 a.m.

Job description

Position Summary

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment by performing the following duties.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Reads work order and observes and listens to truck in operation to determine malfunction/diagnose the problem(s)
• Offers solutions to meet customer specifications; provide estimates when appropriate.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Records complete repair description on work order, including the correct model and the serial number of equipment and record hour meter reading.
• Obtains signature from a customer and communicates with customers on repair needs, or work that was completed.
• Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications.
• Represents Equipment Depot to customers. Maintains the professional image of self and cleanliness (externally and internally) of the van at all times.
• Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues.
• Works in a manner that protects customers, Equipment Depot, and the public.
• Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc.
• Submits time cards by 9:00 a.m. daily. If the technician is dispatched to a job from home, time must be called in and given to the service administrator over the telephone by 9:00 a.m. daily.