FIELD SERVICE TECHNICIAN

Equipment Depot; Lancaster (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Equipment Depot in Lancaster, Kentucky is seeking a field service technician who can repair and maintain electric, diesel, and gasoline industrial trucks and construction equipment. You will diagnose malfunctions from work orders, communicate with customers, provide repair estimates, and complete service documentation.

Responsibilities include performing inspections, making mechanical repairs, testing equipment, ensuring safety and cleanliness, and coordinating with operations for routine

Responsibilities

• Reads work order and observes and listens to truck to determine malfunction
• Offers solutions and provides estimates when appropriate
• Performs mechanical repairs after complete inspection and analysis
• Records repair description, model, serial number, and hour meter reading on the work order
• Obtains customer signature and communicates repair needs or completed work
• Inspects safety devices and makes necessary adjustments
• Lubricates moving parts and tests repaired equipment to verify conformance
• Maintains professional image and van cleanliness when representing Equipment Depot
• Tracks and coordinates with operations for routine maintenance or service issues
• Returns paperwork daily to field service coordinator; submits time cards by 9:00 a.m. daily

Job description

Position Summary

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment by performing the following duties.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Reads work order and observes and listens to truck in operation to determine malfunction/diagnose the problem(s)
• Offers solutions to meet customer specifications; provide estimates when appropriate.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Records complete repair description on work order, including the correct model and the serial number of equipment and record hour meter reading.
• Obtains signature from a customer and communicates with customers on repair needs, or work that was completed.
• Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications.
• Represents Equipment Depot to customers. Maintains the professional image of self and cleanliness (externally and internally) of the van at all times.
• Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues.
• Works in a manner that protects customers, Equipment Depot, and the public.
• Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc.
• Submits time cards by 9:00 a.m. daily. If the technician is dispatched to a job from home, time must be called in and given to the service administrator over the telephone by 9:00 a.m. daily.