FIELD SERVICE TECHNICIAN

Equipment Depot; Hanover (York County); On-site; USD 42,000 - 68,000; Full time

Job summary

Equipment Depot in Hanover, PA is seeking a skilled Field Service Technician to repair and maintain electric, diesel, and gasoline industrial trucks and related construction equipment. You will read work orders, diagnose malfunctions, perform repairs, and verify that work meets specifications.

You will communicate with customers, provide accurate estimates, document service details, and ensure safety standards.

Qualifications

• Experience diagnosing and repairing industrial trucks and construction equipment.
• Ability to read and interpret work orders and schematics.
• Strong communication and customer service skills.
• Reliable time management and documentation abilities.

Responsibilities

• Read work orders and observe the truck to diagnose malfunctions.
• Perform mechanical repairs after a complete inspection and analysis.
• Record repair descriptions, model, and serial numbers on the work order.
• Obtain customer signatures and communicate repair needs and outcomes.
• Inspect protective guards, bolts, and safety devices and adjust as needed.
• Lubricate moving parts and drive the repaired truck to verify conformance.
• Represent Equipment Depot with professionalism and maintain vehicle cleanliness.
• Track scheduling with operations or service manager for routine maintenance.
• Submit time cards by 9:00 a.m. daily and coordinate dispatches from home if applicable.

Job description

Position Summary

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment by performing the following duties.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Reads work order and observes and listens to truck in operation to determine malfunction/diagnose the problem(s)
• Offers solutions to meet customer specifications; provide estimates when appropriate.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Records complete repair description on work order, including the correct model and the serial number of equipment and record hour meter reading.
• Obtains signature from a customer and communicates with customers on repair needs, or work that was completed.
• Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications.
• Represents Equipment Depot to customers. Maintains the professional image of self and cleanliness (externally and internally) of the van at all times.
• Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues.
• Works in a manner that protects customers, Equipment Depot, and the public.
• Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc.
• Submits time cards by 9:00 a.m. daily. If the technician is dispatched to a job from home, time must be called in and given to the service administrator over the telephone by 9:00 a.m. daily.