Field Service Technician

Combined Public Communications; Bangor (ME); On-site; USD 42,000 - 60,000; Full time

Job summary

Combined Public Communications is seeking a Field Service Technician to install, maintain, and repair telecommunications systems for customers, including work in correctional environments. The role requires strong technical skills, problem-solving ability, and excellent customer service, with the need to pass background checks.

The successful candidate will install cabling (CAT5/CAT6), perform basic networking tasks across Windows and Mac, and travel as needed.

Qualifications

• High school diploma or GED required; technical training preferred.
• Proven telecommunications or field service experience.
• Solid understanding of telecom systems and components.
• Ability to interpret technical drawings and schematics.
• Strong analytical, problem-solving and communication skills.
• Valid driver's license with clean record; extensive travel.
• Must pass a background check.

Responsibilities

• Install, maintain, and repair telecommunications systems.
• Evaluate customer needs and propose solutions.
• Test systems to ensure peak performance.
• Troubleshoot and resolve technical issues.
• Install and terminate low-voltage cabling.
• Coordinate with customers and document work.
• Work in correctional environments following security protocols.

Skills

Customer service

Problem solving

Communication

Ability to work under pressure

Attention to detail

Education

High school diploma or GED

Tools

CAT5/CAT6 Cabling

Keystones & RJ45 Connectors

Windows/Mac Networking

Technical drawings & schematics

Job description

Position Title: Field Service Technician

Department: Operations

Status: Full Time

Working in a Correctional Environment

Position Summary

We are a rapidly growing telecommunications company seeking a dedicated and experienced Field Service Technician to join our team. This role is responsible for the installation, maintenance, and repair of customers’ telecommunications systems. The ideal candidate will have strong technical expertise, excellent problem-solving skills, a commitment to delivering outstanding customer service, and comfortable working in a correctional environment.

Key Responsibilities

• Install, upgrade, and maintain telecommunications systems to meet customer and company requirements.
• Evaluate customer needs and recommend appropriate solutions.
• Perform routine testing to ensure systems are operating at peak performance.
• Conduct diagnostic testing and troubleshooting to identify and resolve technical issues.
• Install and terminate low-voltage cabling, including CAT5 and CAT6, keystones, and RJ45 connectors.
• Perform basic computer networking tasks across Windows and Mac environments.
• Order and replace components for various telecommunications systems and devices.
• Deliver exceptional customer service by providing clear communication and professional support.

Qualifications

• High school diploma or GED required; additional technical training preferred.
• Proven experience as a telecommunications or field service technician.
• Solid understanding of telecommunications systems and components.
• Ability to interpret and work from technical drawings and schematics.
• Strong technical, analytical, and problem-solving abilities.
• Ability to perform effectively under pressure and manage multiple tasks.
• Excellent communication and customer service skills.
• Valid driver’s license with a clean driving record (extensive travel required).
• Must successfully pass a background check.

Employment Type & Benefits

This is a full-time position offering a comprehensive benefits package, including: