Field Service Technician

Combined Public Communications; Anchorage (AK); On-site; USD 60,000 - 90,000; Full time

Job summary

Combined Public Communications in Alaska is seeking a Field Service Technician to install, maintain, troubleshoot, and repair telecommunications systems within correctional facilities. The role requires regular travel to remote locations such as Nome, Bethel, and Palmer to provide on-site support.

The ideal candidate has strong technical and problem-solving abilities, excellent communication, and a commitment to safety in secure environments.

Qualifications

• High school diploma or GED required; technical training preferred.
• Proven experience as a telecommunications or field service technician.
• Solid understanding of telecommunications systems and components.
• Ability to interpret and work from technical drawings and schematics.
• Strong technical, analytical, and problem-solving abilities.
• Excellent communication and customer service skills.
• Valid driver’s license with a clean driving record; extensive travel required.
• Must successfully pass a background check.

Responsibilities

• Install, upgrade, and maintain telecommunications systems to meet requirements.
• Evaluate customer needs and recommend solutions.
• Perform routine testing to ensure systems operate at peak performance.
• Conduct diagnostic testing and troubleshooting to resolve issues.
• Install and terminate low-voltage cabling (CAT5/CAT6), keystones, RJ45 connectors.
• Perform basic computer networking tasks across Windows and Mac environments.
• Order and replace components for telecommunications systems.
• Deliver exceptional customer service with clear communication.

Skills

Technical skills

Analytical thinking

Problem solving

Communication

Customer service

Time management

Education

High school diploma or GED

Technical training

Tools

Low-voltage cabling

CAT5/CAT6 cabling

Networking (Windows/Mac)

Job description

Position Title: Field Service Technician

Department: Operations

Status: Full Time

Working in a Correctional Environment

Position Summary:

We are a rapidly growing telecommunications company seeking a dedicated and experienced Field Service Technician to join our team. This role is responsible for the installation, maintenance, troubleshooting, and repair of customers' telecommunications systems within correctional facilities. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a commitment to delivering outstanding customer service while working in a secure correctional environment. This position requires regular travel, including occasional travel to remote locations such as Nome, Bethel, and Palmer, to provide on-site installation, maintenance, and technical support. The successful candidate must be comfortable traveling independently and working in diverse environments to support our customers' operational needs.

Key Responsibilities-

The duties listed below are representative and may not include all responsibilities:

• Install, upgrade, and maintain telecommunications systems to meet customer and company requirements.
• Evaluate customer needs and recommend appropriate solutions.
• Perform routine testing to ensure systems are operating at peak performance.
• Conduct diagnostic testing and troubleshooting to identify and resolve technical issues.
• Install and terminate low-voltage cabling, including CAT5 and CAT6, keystones, and RJ45 connectors.
• Perform basic computer networking tasks across Windows and Mac environments.
• Order and replace components for various telecommunications systems and devices.
• Deliver exceptional customer service by providing clear communication and professional support.

Qualifications:

• High school diploma or GED required; additional technical training preferred.
• Proven experience as a telecommunications or field service technician.
• Solid understanding of telecommunications systems and components.
• Ability to interpret and work from technical drawings and schematics.
• Strong technical, analytical, and problem-solving abilities.
• Ability to perform effectively under pressure and manage multiple tasks.
• Excellent communication and customer service skills.
• Valid driver’s license with a clean driving record (extensive travel required).
• Must successfully pass a background check.

Employment Type & Benefits:

This is a full-time position offering a comprehensive benefits package, including: