Field Service Technician

Rohr-Idreco Dredge group; Baltimore (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Ellicott Dredges, a world-leading dredge manufacturer, is seeking a Field Service Technician to install, start-up, train and service dredges worldwide. The role involves on-site work at customer sites and extensive travel (50–75%), with a focus on delivering top‑notch customer service and technical support.

Requirements include an Associate’s degree (or equivalent) in a related field with two years of electrical, hydraulic and mechanical experience, plus knowledge of hydraulics, assemblies, and

Qualifications

• Associate degree in a related field preferred with two years experience in electrical, hydraulic and mechanical systems.
• Broad knowledge of installation, troubleshooting and repair techniques on heavy equipment.
• Working knowledge of hydraulics, mechanical assemblies, and low voltage electrical switches/actuators and computers.

Responsibilities

• Install, start-up, train and service dredges worldwide.
• Perform on-site work at customer sites and provide technical support by phone or email.
• Troubleshoot and remedy equipment operational problems.
• Develop positive relationships with customers and partners; travel domestically and internationally (50-75%).
• Maintain equipment records and prepare related reports as necessary.

Skills

Problem solving

Communication

Travel readiness

On-site service

Education

Associate degree in related field

Two years experience in electrical, hydraulic & mechanical systems

Tools

Hydraulics

Mechanical assemblies

Electrical switches/actuators

Computers

Job description

Department: Customer Service
Supervisor: Manager of Field Service
FLSA Status: Exempt

About Us

Ellicott Dredges, originally established in 1885, is a leading dredge manufacturer in the world! Our equipment is used internationally to protect the environment, improve and maintain safe waterways, and mine underwater resources for economic development.

Ellicott is owned by Markel Corporation (NYSE: MKL). The dredging industry only has a handful of players and Markel is a source of permanent capital and financial strength unmatched by others in the industry. Ellicott is in a fortunate position with the largest installed base, a well-respected brand, and a great group of employees proud of the work they do.

Our company values are:

• Integrity.
• We are one team.
• Companywide commitment to customers.
• Stewardship – to act responsibly in the company’s best interest.
• Passionate about our work.
• Fact based decision making.

Summary

The Field Service Technician is responsible for installation, start-up, training and service of dredges around the world. Duties will include domestic and international on-site work with customers, as well as technical support over the phone. The priority of this position is to provide top‑nort customer service. This position will complete extensive on‑the‑job training before traveling in the field.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Develop understanding of all product lines to provide on‑site service in the field, training and maintenance as required as well as in‑office and shop floor support.
• Working from drawings, parts lists, and other related data; plan and perform assembly and installation at customer sites when needed.
• Inspection and testing of dredging equipment.
• Deliver superior customer service at all times by training customer personnel in equipment operation techniques and safety procedures as well as being a resource for expert technical assistance.
• Troubleshoot and remedy equipment operational problems.
• Supply data for engineering decisions or performance data as required.
• Develop positive relationships with customers and industry partners to assist both on‑site and through other communication methods (phone, email or written correspondence).
• Maintain pertinent equipment records and prepare related reports when necessary.
• Communicate information and progress reports on a timely basis for customers.
• Travel to domestic and international customers (50-75% of time).
  • Valid passport and drivers license is required with satisfactory driving record.
• Perform duties consistent with established safety and quality procedures, rules, and standards.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate’s degree from two-year technical college in a related field preferred and two years experience and/or training in electrical, hydraulic and mechanical systems; or equivalent combination of education and experience.
• Broad knowledge of installation, troubleshooting and repair techniques on heavy equipment.
• Working knowledge of hydraulics, mechanical assemblies, and low voltage electrical switches/actuators and computers.

Reasoning Ability

Ability to troubleshoot and define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of computers and Microsoft Office Suite.

Certificates, Licenses, Registrations

Current passport required and no history of declined visas, or entry refusal to any country. Valid driver’s license with satisfactory driving record required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk and hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.