Field Service Technician

Sika Schweiz AG (Group); Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Sika Schweiz AG (Group) seeks a dispenser technician to provide field service support for dispensing equipment at customer sites. Travel and install, troubleshoot, and repair equipment as needed, with on-the-job training provided.

A company vehicle and tools are supplied, enabling service across the Austin area. The role emphasizes strong customer interaction, collaboration with the sales team, and timely reporting of service activities and issues.

Responsibilities

• Travel to customer locations to maintain and install dispensing equipment; including electrical, pneumatic, and plumbing components.
• Assemble, install, troubleshoot, service, maintain and repair dispensing equipment as needed.
• Assist the customer in the use and maintenance of equipment.
• Maintain inventory of equipment and parts; insure availability of all materials needed to install and maintain dispensing equipment.
• Work closely with sales team and customers to insure excellent customer satisfaction with product and service and to resolve issues.
• Act as liaison between sales personnel and customers in responding to issues and/or problems.
• Develop and prepare reports to support dispenser and technical service operations; develop and prepare weekly reports for management review of customer contact and service activity.

Job description

As a dispenser technician you will provide field service to the concrete admixture sales team in the installation and support of dispensing equipment at customer locations; troubleshoot and repair equipment as necessary. The employee in this position works remotely within established policies and procedures. Sika Corporation will supply a vehicle, cell phone, tools, and necessary equipment to meet the jobs needs. On the job training is provided by Sika Corporation for this unique industry position.

Specific Responsibilities

• Travel to customer locations to maintain and install dispensing equipment; including electrical, pneumatic, and plumbing components.
• Assemble, install, troubleshoot, service, maintain and repair dispensing equipment as needed.
• Assist the customer in the use and maintenance of equipment.
• Maintain inventory of equipment and parts; insure availability of all materials needed to install and maintain dispensing equipment.
• Work closely with sales team and customers to insure excellent customer satisfaction with product and service and to resolve issues.
• Act as liaison between sales personnel and customers in responding to issues and/or problems.
• Develop and prepare reports to support dispenser and technical service operations; develop and prepare weekly reports for management review of customer contact and service activity.