Field Service Technician

MAPEI USA; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company vehicle and fuel card

Medical insurance

Paid time off

401K retirement with matching

Dental and vision plans

Telemedicine services

Tuition reimbursement

Job summary

MAPEI USA is seeking a Field Service Technician (Dispenser - Concrete Admixtures) for NYC/New England. You will assemble, install, calibrate, and service dispenser equipment while supporting customer installations and troubleshooting on-site.

The role emphasizes strong mechanical and electrical skills, reading drawings, and maintaining service logs. A valid driver’s license and willingness to travel are required; base salary is substantial with bonus potential and benefits.

Qualifications

• High school diploma or GED required.
• Trade certification or 4+ years in construction or dispenser equipment preferred.
• Proficient in mechanical, electrical, and basic plumbing systems.
• Ability to read and interpret mechanical/electrical drawings.

Responsibilities

• Assemble, install, calibrate, and maintain dispenser equipment.
• Perform preventive and emergency repairs to ensure uptime.
• Assist customers with proper use and maintenance of equipment.
• Coordinate with supervisor to plan efficient installation and service schedules.

Skills

Mechanical systems

Electrical systems

Plumbing basics

Reading drawings

Valid driver’s license

Customer service

Travel willingness

Education

High school diploma or GED

Trade certification

Tools

Dispenser equipment

Job description

Field Service Technician (Dispenser - Concrete Admixtures) NYC/New England

Join MAPEI Corporation A global leader in manufacturing construction chemicals and building materials — including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring a Dispenser Technician for our Concrete and Cement Admixtures Team. In this role, you’ll collaborate with area sales representatives to support customer installations, maintenance, and troubleshooting of dispenser equipment. You’ll help build customer relationships, ensure operational excellence, and contribute to the continued growth of our admixtures business.

Key Responsibilities

Dispenser Assembly, Installation, and Service

• Assemble, install, calibrate, and maintain dispenser equipment, including electrical and mechanical components.
• Perform preventive and emergency repairs to ensure uptime and reliability.
• Assist customers with proper use and maintenance of equipment.
• Maintain service logs, equipment inventory, and ensure parts availability.
• Coordinate with your supervisor to plan efficient installation and service schedules.

Customer Relations & Support

• Partner with Sales Representatives to build and maintain professional customer relationships.
• Support product demand and service needs through timely, quality interactions.
• Call in delivery orders as needed and respond promptly to customer requests — overnight travel may be required.

Planning, Scheduling & Administration

• Plan and schedule daily, weekly, and monthly service work.
• Execute administrative duties including equipment ordering, expense reports, calibration tracking, and compliance documentation.
• Follow all company policies, work procedures, and safety regulations.
• Perform other duties as assigned.

What’s in it for you

• In this role, you will earn a competitive annual base salary of $60,000-$85,000 based on your experience and qualifications.
• This position is also eligible for an annual discretionary bonus, which is a variable percentage of your base salary, based on individual performance and company results.
• Company vehicle and fuel card
• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles
• 17 Days of paid, sick and vacation time annually (days are prorated in year one).
• 401K retirement with up to 6% matching program.
• Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
• Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more

Qualifications

• High school diploma or GED required.
• Trade certification or 4+ years’ experience in construction or dispenser equipment preferred.
• Proficient in mechanical, electrical, and basic plumbing systems.
• Ability to read and interpret mechanical/electrical drawings.
• Valid driver’s license and good driving record.
• Physically able to climb, bend, stretch, and lift up to 50 lbs. independently (100 lbs. with assistance).
• Strong organizational, planning, and customer service skills.
• Effective oral and written communication; able to manage conflict and build positive relationships.
• Ability to maintain a high travel requirement in the assigned region.

Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)