LAND Field Service Engineer

AMETEK; Pittsburgh (Allegheny County); On-site; USD 70,000 - 85,000; Full time

Job summary

AMETEK Land is seeking a Field Service Engineer to deliver on-site and remote technical support, commissioning, calibration and training across our infrared temperature measurement systems. Based in the United States with up to 80% travel, you will service contracts, manage planning and safety compliance, troubleshoot complex issues and train customers to maximize system uptime.

This role requires outstanding customer service, cross‑functional collaboration, and a proactive approach to improve

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering.
• Experience in technical support environments desirable.
• Strong problem-solving and troubleshooting skills.
• Excellent communication with customers and teams.
• Experience with electrical/mechanical systems.
• Proficient in Microsoft Office (Word, Excel).
• Knowledge of OPC, Modbus, PLC programming desired.

Responsibilities

• Provide on-site and remote technical support for AMETEK Land products.
• Complete Site Visit Reports with customer sign-off.
• Manage customer relationships and product performance expectations.
• Identify cross-sell opportunities for new products.
• Troubleshoot issues and develop solutions.
• Provide training to customers on product maintenance.
• Document service activities and report to management.
• Stay current with product/service technologies.
• Assist LAND business unit as required.

Skills

Problem solving

Communication

Independent work

Teamwork/leadership

Self-motivated

Customer service

Education

Electrical Engineering

Mechanical Engineering

Tools

OPC

Modbus

C++

C#

Siemens PLC

Allen-Bradley PLC

Job description

As a part of the global Service team, the Field Service Engineer provides technical support to customers and sales channels as well as being responsible for contract/non-contract on‑site service, preventative maintenance, commissioning and training on AMETEK Land’s products and systems. Acting as a \"Service Ambassador\" satisfy the business operational needs - ensuring that service levels are consistently met in a productive and financially responsible manner. Works closely with multiple departments to provide an outstanding customer experience.

Job Scope

The role is US based with up to 80% travel serving a mix of customers and industries that have established service contracts with AMETEK Land. Jobs are scheduled and confirmed by the Field Service Engineer - Efficient planning, cost control, business generation/retention, adherence to H&S regulation, maintenance of personal test equipment and PPE is an essential part of the role. This role requires excellent customer service skills, technical expertise, and the ability to troubleshoot and solve complex technical problems. The role may also require some international travel from time to time.

Key Responsibilities And Accountabilities

• Provide technical support to customers, covering commissioning, service and calibration of AMETEK Land products and systems. This support will be on‑site and remote as required.
• Ensure Site Visit Reports are complete and signed off by the customer in a timely manner.
• Acting as a \"Service Ambassador\" manage technical relationships of the customer base, ensuring that AMETEK Land’s products performs to specification and the customer expectations.
• Identify cross and upselling opportunities with existing customers, for new products and services.
• Troubleshoot and diagnose technical issues and develop solutions to resolve them.
• Using the continuous improvement methodology, provide product feedback from the field that can help fix current product issues and help in the design of future products.
• Provide training to customers on the proper use and maintenance of AMETEK Land products.
• Document service activities and provide regular updates to management and customers.
• Participate in ongoing training to stay current with the latest product and service technologies.
• Provide technical and general office assistance to the wider LAND business unit as/when required.

Minimum Education & Experience

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field.
• Any previous experience of working in a technical support environment would be desirable.
• Excellent problem‑solving skills, with the ability to troubleshoot complex technical issues.
• Strong communication skills - ability to effectively communicate with customers and team members.
• Ability to work independently and as part of a team.
• Experience with electrical and mechanical systems.
• High level of work ethics and customer satisfaction commitment. Must be passionate about meeting customer requirements.
• Outstanding customer service and relationship building.
• Excellent computer skills – Microsoft Office to include Word and Excel.
• Knowledge of OPC, Modbus, software (C++, C#), PLC programming (Siemens, Allen Bradley) – desirable.

Key Competencies

• Self‑motivated with a high attention to detail and ability to multitask under demanding deadlines.
• A positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
• Strong trouble shooting skills and a passion for problem solving and investigation.
• Demonstrates good judgement in analysing information to make routine decisions.
• Ability to communicate technically with people at all levels, both written and verbal.
• Open to receiving feedback and applying/integrating the feedback to improve results.
• Good team player with natural leadership qualities but also able to work on own initiative.

About Us

Established in 1947 LAND®, a business of AMETEK Inc., is a world leader in infrared temperature measurement, combustion efficiency and environmental emissions monitoring systems. LAND® solutions are used by our global customer base in many applications including steel, aluminum and glass manufacturing, power generation and the petrochemical industry. Our broad range of products enable our customers to control and monitor their processes safely and efficiently, improve quality and reduce waste. LAND® is part of the Process Measurement and Inspection (PM&I) Business Unit with its sister companies Surface Vision and Micro‑Poise.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. A full training plan will be provided upon joining.

Compensation

Employee Type: Salaried

Currency: USD

Salary Minimum: 70,000

Salary Maximum: 85,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].