Field Service Technician

Veterans Prime, Inc.; Appleton (WI); On-site; USD 60,000 - 120,000; Full time

Job summary

Veterans Prime, Inc. is seeking a field service professional to install, service, and repair mechanical and electronic equipment at customer sites, our manufacturing locations, or sales offices.

You will use hand tools and test equipment, document equipment specifications, and communicate issues to engineering. Travel up to 80-100% is required, with responsibility for training customers and supporting product demonstrations.

Qualifications

• Requires minimal direct supervision.
• Organizational skills and detail orientation are essential.
• Proficient in Microsoft Outlook and Excel.
• Expert knowledge of supplied machinery.
• Ability to communicate problems clearly and suggest feasible solutions.
• Willingness to travel 80-100% of the time.

Responsibilities

• Installs, services or repairs mechanical and electronic equipment at customer sites, manufacturing sites, or offices.
• Uses hand tools and test equipment to perform work.
• Discusses with engineering problems relating to maintenance or operation of equipment.
• Field trains customers and provides phone troubleshooting support.
• Supports sales for product demonstrations and builds customer relationships.
• Performs other duties as assigned by manager.

Skills

Minimal supervision

Organizational skills

Expert knowledge of supplied machinery

Ability to communicate problems and be

Willingness to travel 80-100%

Tools

Microsoft Outlook

Excel

Job description

Overview

DUTIES AND RESPONSIBILITIES:

• Installs, services or repairs mechanical and electronic equipment at the customer's site, our manufacturing sites, or sales and service offices.
• Utilizes hand tools and test equipment to perform work.
• Requires knowledge of equipment specifications.
• Discusses with engineering problems relating to maintenance or operation of equipment.
• Field train customers.
• Performs in house phone troubleshooting support to customers.
• Supports sales for product demonstrations.
• Provides a range of known solutions to problems.
• Innovates on the fly to resolve new and unique problems.
• May be asked to cover after hours phone troubleshooting.
• Will be asked to travel extensively, around the world.
• Build and maintain customer relationships.
• Performs other duties as assigned by manager.

QUALIFICATIONS:

• Require minimal direct supervision.
• Organizational skills.
• Microsoft Outlook and Excel knowledge.
• Expert knowledge of supplied machinery.
• Ability to accurately and effectively communicate problems and suggest possible solutions.
• Will require travel weekdays up to 80-100% of the time.