Field Service Technician

Culligan By WaterCo; Allentown (Lehigh County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401K with company match

Paid parental leave

Employee recognition program H2Onors

Flexible schedule options

Training provided

Purchase discounts

Job summary

Culligan By WaterCo, based at our Allentown, PA office, is seeking a dependable customer service-oriented professional to operate company vehicles, perform service orders, and diagnose water treatment equipment. You will interact with customers, communicate status, and assist with payments under a structured benefits program.

The role requires a valid driver’s license, ability to lift, and flexibility to work Saturdays/evenings on occasion, with training and growth opportunities provided.

Qualifications

• Excellent interpersonal and communication skills.
• Face-to-face customer service experience is required.
• DOT physical, drug screen, and background check will be conducted.

Responsibilities

• Safe operation of a Company vehicle in accordance with state and federal DOT laws.
• Adherence to established safety procedures.
• Completion of daily service orders promptly.
• Perform diagnostics, installations or removals on residential and commercial water treatment equipment; identify malfunctions and resolve accordingly.
• Foster customer relationships through direct interaction, communicating equipment status and providing problem-solving solutions.
• Ensure timely collection of payments upon service completion and assist in past due receivables.

Skills

Interpersonal skills

Communication skills

Face-to-face customer service

Team-oriented

Willing to work weekends

Education

High school diploma or equivalent

Job description

Your dependability, organization, and people skills will shine in this role as you become an integral part of our customer-focused team. We offer competitive wages alongside a rewarding commission plan, and a comprehensive benefits package.

Salary Details

• $22.00 an hour

Exceptional Benefits

• Competitive benefits package with exclusive privileges
• Medical, Dental, and Vision insurance
• Paid Parental leave
• 401K with a rewarding company match
• Exclusive Company purchase discounts
• Comprehensive company-provided training
• Flexible schedule options (Please inquire for details)
• Our distinctive Employee Recognition Program, "H2Onors"

At Culligan, we appreciate the dedication and commitment of our team members. Our unique Employee Recognition Program "H2Onors" is a testament to our culture of celebrating your hard work and unwavering commitment.

Key Duties And Responsibilities

• Safe operation of a Company vehicle in accordance with state and federal DOT laws.
• Adherence to established safety procedures.
• Completion of daily service orders promptly.
• Perform diagnostics, installations or removals on residential and commercial water treatment equipment; identify malfunctions and resolve accordingly.
• Foster customer relationships through direct interaction, effectively communicating equipment status and providing problem-solving solutions.
• Ensure timely collection of payments upon service completion and assist in past due receivables collection.

Work Location

• Based at our Allentown, PA office, with occasional travel to nearby Culligan branches as required.

Minimum Requirements

• Valid driver’s license
• Reliable transportation to and back from work
• High school diploma or equivalent
• Familiarity with the city area where duties will be performed
• Excellent interpersonal and communication skills (verbal/written)
• Please note, candidates offered a position must undergo a DOT physical (at the time of hire and every two years thereafter), a drug screen, and a background check in line with state and Federal laws.
• Minimum of one year of plumbing or maintenance is required
• Face-to-face customer service
• Able to work Saturdays and evenings if needed
• Able to work a rotating on-call schedule

Physical Requirements

• Ability to lift over 100 pounds
• Ability to drive for extended periods (2-3 hours)
• Ability to kneel/bend for extended periods.

Equal Opportunity Statement

Culligan by WaterCo fosters an inclusive workplace, making decisions and setting criteria for employment without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor deemed unlawful by federal, state, or local statutes.

With over 87 years of experience in designing and distributing residential, commercial, and industrial water treatment systems, Culligan proudly holds the Good Housekeeping Seal, Consumer Digest "Best Buy" rating, and is recognized by the iconic "Hey Culligan Man" tagline. With over 800 dealers worldwide and offices in more than 90 countries, we lead the industry in service, support, and product innovation.

Culligan by WaterCo is an Equal Opportunity Employer.