Field Service Technician

Culligan by WaterCo; Allentown (Lehigh County); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid Parental leave

401K with company match

Employee training

Job summary

Culligan by WaterCo in Allentown, PA is seeking a service technician to operate and service residential and commercial water treatment equipment. You will diagnose, install or remove equipment, maintain strong customer relationships, and ensure smooth service order completion.

The role requires a valid driver's license, at least one year plumbing/maintenance experience, and the ability to work a rotating schedule including Saturdays/evenings. DOT physical and background checks apply.

Qualifications

• High school diploma or equivalent is required.
• Valid driver's license and reliable transportation are required.
• Minimum of one year of plumbing or maintenance experience.
• Excellent interpersonal and communication skills.
• Willingness to undergo DOT physical, drug screen, and background check.

Responsibilities

• Operate and maintain residential and commercial water treatment equipment; diagnose and repair malfunctions.
• Complete daily service orders promptly.
• Foster customer relationships and clearly communicate equipment status.
• Ensure timely collection of payments upon service completion.
• Occasional travel to nearby Culligan branches as required.

Skills

Customer service

Interpersonal communication

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Your dependability, organization, and people skills will shine in this role as you become an integral part of our customer-focused team. We offer competitive wages alongside a rewarding commission plan, and a comprehensive benefits package.

Salary Details:

Exceptional Benefits:

• Competitive benefits package with exclusive privileges
• Medical, Dental, and Vision insurance
• Paid Parental leave
• 401K with a rewarding company match
• Exclusive Company purchase discounts
• Comprehensive company-provided training
• Flexible schedule options (Please inquire for details)
• Our distinctive Employee Recognition Program, "H2Onors"

At Culligan, we appreciate the dedication and commitment of our team members. Our unique Employee Recognition Program "H2Onors" is a testament to our culture of celebrating your hard work and unwavering commitment.

Key Duties and Responsibilities:

• Safe operation of a Company vehicle in accordance with state and federal DOT laws.
• Adherence to established safety procedures.
• Completion of daily service orders promptly.
• Perform diagnostics, installations or removals on residential and commercial water treatment equipment; identify malfunctions and resolve accordingly.
• Foster customer relationships through direct interaction, effectively communicating equipment status and providing problem-solving solutions.
• Ensure timely collection of payments upon service completion and assist in past due receivables collection.

Work Location:

• Based at our Allentown, PA office, with occasional travel to nearby Culligan branches as required.
• Valid driver’s license
• Reliable transportation to and back from work
• High school diploma or equivalent
• Familiarity with the city area where duties will be performed
• Excellent interpersonal and communication skills (verbal/written)
• Please note, candidates offered a position must undergo a DOT physical (at the time of hire and every two years thereafter), a drug screen, and a background check in line with state and Federal laws.
• Minimum of one year of plumbing or maintenance is required
• Face-to-face customer service

Able to work Saturdays and evenings if needed

Able to work a rotating on-call schedule

Physical Requirements:

• Ability to lift over 100 pounds
• Ability to drive for extended periods (2-3 hours)
• Ability to kneel/bend for extended periods.

Equal Opportunity Statement:

Culligan by WaterCo fosters an inclusive workplace, making decisions and setting criteria for employment without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor deemed unlawful by federal, state, or local statutes.

With over 87 years of experience in designing and distributing residential, commercial, and industrial water treatment systems, Culligan proudly holds the Good Housekeeping Seal, Consumer Digest "Best Buy" rating, and is recognized by the iconic "Hey Culligan Man" tagline. With over 800 dealers worldwide and offices in more than 90 countries, we lead the industry in service, support, and product innovation.

Culligan by WaterCo is an Equal Opportunity Employer.

Qualifications

Experience

Required

1 year: Plumbing

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.