Inside Sales Coordinator

Aagard; Alexandria (MN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health benefits package

401(k) with company match

Paid time off and holidays

Volunteer time off

Life and disability insurance

Chaplains and wellness programs

Job summary

Aagard is seeking a detail‑oriented professional to serve as the main customer contact for NSOs, working closely with the Applications Engineer to manage engagement from setup through PO and handoff to Projects. You will track progress, organize VIP calls, and document discussions in our CRM while maintaining strong communications with all stakeholders.

Required are an associate or bachelor’s in business/related field with 2+ years of experience, proficiency in Microsoft Office, and the ability

Qualifications

• Associate’s or Bachelor’s degree in Business , Sales, Marketing, or a related field, along with 2 years of related experience
• Proficient keyboarding, computer, proofreading, and editing skills
• Experience with Microsoft Office and ability to learn Aagard software
• Strong prioritization, time management, organization, proactive decision-making, and attention to detail
• Confidence and ability to communicate professionally with internal and external customers verbally and in writing
• Ability to handle confidential information with tact and discretion
• A conscientious approach to meeting and exceeding customer expectations
• A Real ID or Passport is required
• Ability to travel as required, with 1-2 trips annually

Responsibilities

• Serve as the main customer contact, working with the Applications Engineer to manage customer engagement for NSOs
• Support the setup of NSOs and assist in the sales process until a purchase order is received
• Process purchase orders for new machine sales and coordinate transition to the Project Management team
• Monitor NSO progress and ensure timely follow-up and clear communication with stakeholders
• VIP Customer Program Support: organize customer calls, document discussions, track follow-ups in CRM, and manage action items
• Maintain and update task lists to ensure timely completion and collaboration with internal teams to resolve issues

Skills

Communication skills

Time management

Attention to detail

Confidential handling

Professional communication

Education

Associate’s or Bachelor’s degree in Business or related field

2 years of related experience

Tools

Microsoft Office

Job description

Description

Pay Range: $26.00-$32.50

Key Obsessions:

• Serve as the main customer contact, working closely with the Applications Engineer to manage all aspects of customer engagement for NSOs.
• Support the setup of NSOs and assist the Applications Engineer throughout the sales process until a purchase order is received.
• Process purchase orders for new machine sales and coordinate the transition of sold projects to the Project Management team.
• Monitor and track NSO progress to ensure timely follow-up and effective communication with all stakeholders.
• VIP Customer Program Support
  • Help organize customer calls and internal meetings to ensure clear communication and coordination.
  • Document discussions from both internal and external meetings, track follow-ups, and manage action items in our Customer Relationship Management (CRM) system.
  • Maintain and update task lists to ensure timely completion of responsibilities.
  • Collaborate with internal teams to resolve customer issues and provide proactive support to VIP customers.
• Ensure Aagard Experience
  • Deliver exceptional customer service that consistently exceeds expectations, ensuring timely and effective responses to inquiries.
  • Continuously strive to improve the overall customer experience by providing prompt and thorough support, reinforcing Aagard’s commitment to helping customers win.
  • Promote customer-focused processes and best practices to enhance satisfaction and loyalty.
  • Identify opportunities for improvement in customer interactions and support initiatives that strengthen the Aagard experience.

Knowledge and Experience:

• Associate’s or Bachelor’s degree in Business , Sales, Marketing, or a related field, along with 2 years of related experience, or an equivalent combination of education and experience
• Proficient keyboarding, computer, proofreading, and editing skill s
• Experience with Microsoft Office and ability to learn Aagard software
• Strong prioritization, time management, organization, proactive decision-making, and attention to detail
• Confidence and ability to communicate professionally with internal and external customers verbally and in writing
• Ability to handle confidential information with tact and discretion
• A conscientious approach to meeting and exceeding customer expectations
• A Real ID or Passport is required
• Ability to travel as required , with 1-2 trips annually

Benefits Offered:

At Aagard, we believe in investing in you—your health, your career, your financial future, and your well-being. Our total rewards package is designed to support you and your family with meaningful benefits.

Comprehensive Healthcare for You and Your Family

• No-Cost Coverage: Preventive & major medical coverage for you and your family—fully paid by Aagard.
• Flexible Health Options: Choose your own plan with company contributions through our Traditional Individual Insurance.
• Payment-in-lieu: Receive extra compensation if you’re insured elsewhere.
• Company-Paid Benefits: Dental, Life, and Disability insurance—all included.
• Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.
• 401(k) with Company Match: 50% match on the first 10% of your contributions.
• Quarterly Profit Sharing: Celebrate success with rewards that grow with our company.

Time Off

• Paid Time Off: Enjoy time for rest and relaxation.
• 9 Paid Holidays throughout the year.
• Paid Bereavement Leave for life’s difficult moments.
• Volunteer Time Off: Make an impact with paid time to support causes you care about.
• Pathways to Leadership: Build your future with mentorship and servant leadership programs.
• Educational Support: Scholarships and tuition reimbursement to help you grow.

Unique Offerings That Set Us Apart

• Celebrate, Care, and Connect: Our on-staff chaplain is here to support you through life’s milestones, challenges, and celebrations.
• Supporting Our Community: Aagard matches your charitable contributions, helping you give back and make a difference.
• Team Building Events & Lunch & Learns: Connect, learn, and grow with your peers.
• Complimentary Perks: Enjoy fresh fruit, hot beverages, and local business discounts.

At Aagard, you’re not just joining a company—you’re joining a team that cares. Your contributions matter here, and we’re proud to offer benefits that help you thrive at work and beyond.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.