Field Service Technician

City of Lincoln; Alexandria (MN); On-site; USD 42,705 - 59,236; Full time

Benefits offered by this job

ESOP stock

401(k) match

Health clinic

Medical insurance

Dental insurance

Life insurance

Disability insurance

Volunteer time off

Paid time off

Holiday pay

Job summary

Douglas Machine is seeking a Field Service Technician to install, service, and repair its automated packaging machinery. This role requires extensive travel to customer sites and includes routine maintenance, machine setup, and training of customer personnel.

The successful candidate will have a solid mechanical and electrical background, be proficient with blueprints, and provide excellent customer service while visiting sites.

Qualifications

• Must demonstrate strong customer service skills.
• Must prepare complete trip and expense reports promptly.
• Strong mechanical and electrical background in manufacturing.
• Knowledge of automated machine controls.
• Able to read blueprints and electrical drawings.
• Proficient with laptop and related software.
• Able to travel at least 75%.

Responsibilities

• Install, service, and repair packaging machinery.
• Perform routine maintenance and machine setup.
• Travel to customer sites frequently.
• Troubleshoot mechanical, electrical, and programming issues.
• Train customer personnel and new technicians.
• Document trip and expense reports.
• Ensure safety policies and procedures.

Skills

Customer service

Expense reports

Mechanical background

Electrical background

Blueprint reading

Laptop savvy

Tools usage

Automation controls

Travel readiness

Education

Two-year technical degree

High school diploma + 3 years packaging experience

Job description

• Base Pay $31.00 - $43.00 / Hour
• Job Category Technical Services
• Employee Type Non-Exempt
• Travel 75%
• Manage Others No

JOB SUMMARY:

The Field Service Technician has the skills and the knowledge to install, service, and repair Douglas Machine automated packaging machinery. Service work may include, but not limited to performing routine maintenance, repairs, modification, machine setup, or training of customer personnel. In addition, this position requires extensive travel to customer sites.

ESSENTIAL DUTIES & RESPONSIBILITIES

include the following. Other duties may be assigned:

• Steward our mission (to enrich lives by providing differentiated packaging automation and services) and values (unwavering integrity, servant’s heart, ownership spirit and continuous innovation and improvement).
• Demonstrate the “6+1 ways” customer service model at all times.
• (Applies to Remote Technicians) Remote technician is expected to be in communication with Douglas supervisory personnel daily, Monday through Friday and when appropriate on Saturday and Sunday. To facilitate this communication the technician should be available via company furnished cell phone. This phone would be used only for work related calls. If a separate telephone line were required at the technicians home to facilitate transfer of information (FAX or internet), the technician would pay for the installation and Douglas would pay for usage charges.
• Must be able and willing to travel a minimum 75% of the time to perform tasks at customer sites.
• Troubleshoot packaging machines and resolve a high percentage of mechanical, electrical, and programming issues with some assistance.
• Communicate effectively with field service advisors to resolve technical issues.
• Maintain a positive, professional relationship with customer personnel.
• Document pertinent technical and customer information to facilitate an ongoing business relationship.
• Produce and submit very accurate and complete trip and expense reports in a timely manner.
• Be proactive at learning new components and design principles as they are introduced.
• Proactively identify product/service sales opportunities at customer sites that will enhance customer’s packaging processes.
• Assist with the training of new technicians.
• Provide informal (hands on) training for customer’s employees.
• Comply with all safety policies and procedures.
• Assist with related tasks and projects.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able and willing to apply required customer service skills.
• Must have the skills to produce and submit complete and accurate trip and expense reports in a timely manner.
• Must have good mechanical and electrical background in a manufacturing or production environment, preferably in the packaging manufacturing industry.
• Must have knowledgeable of automated machine controls.
• Must be able to read and follow blueprints, machine drawings, and electrical drawings.
• Must be proficient with use of a laptop computer and related software.
• Must be able to use a variety of machine and hand tools.
• Must be able and willing to travel a minimum 75% of the time.

EDUCATION AND/OR EXPERIENCE:

Must have a two year technical degree in a related field and one year of demonstrated work experience in the packaging manufacturing industry or a high school diploma and three years of demonstrated work experience in the packaging manufacturing industry or related technical field.

OTHER INFORMATION:

All full-time positions offer attractive compensation and benefits that include ESOP stock allocation, 401(k) match, a company health clinic, medical, dental, life and disability insurance, volunteer time off, along with holiday pay and paid time off.

As a global leader in the packaging automation industry, Douglas has grown and prospered the right way through supporting our employees, customers, partners, competitors and the world around us with integrity and respect. Be an employee owner. Douglas offers an exceptional environment to achieve your career goals with a positive culture that encourages input and fosters growth at all levels. We believe in teams building strong relationships and working together towards a common vision that aligns with our mission and values.