Field Service Technician II

BradyPLUS; Grand Prairie (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Employee Assistance Programs (EAP)

Job summary

BradyPLUS in Grand Prairie, Texas, is seeking a Field Service Technician II to test, maintain, and repair packaging machinery. This role requires a solid understanding of electrical and mechanical systems, and you will conduct installation and customer service to ensure efficient operation of equipment.

The ideal candidate should have an associate's degree or 5+ years of relevant experience in secondary packaging. BradyPLUS offers competitive compensation and a comprehensive benefits package to support the well-being of associates.

Qualifications

• 5+ years relevant experience in secondary packaging equipment or similar.
• Proficient in reading technical manuals and blueprints.
• Strong service time-management skills preferred.

Responsibilities

• Diagnose and troubleshoot industrial packaging equipment.
• Conduct installation, maintenance, and repair work.
• Provide face-to-face customer service and communicate repair status.

Skills

Knowledge of packaging machinery

Electrical and mechanical maintenance

Customer service communication

Ability to troubleshoot equipment

Basic PLC skills

Proficient in Microsoft Excel and Salesforce

Education

Associates or higher degree from a vocational school

Tools

Tools for electrical/mechanical repair

Job description

Description & Requirements

We are in search of a Field Service Technician II to join our growing team. This role will have the knowledge required to test, diagnose, maintain, and repair packaging machinery. Work requires knowledge of various trades and would perform a wide variety of electrical and mechanical maintenance and service work on various types of packaging equipment. This technician will have had exposure to most manufacturers’ secondary packaging equipment. Requires PLC communications and program modification capabilities.

Responsibilities

• Diagnose, identify, and troubleshoot industrial packaging equipment.
• Conduct installation, maintenance, and repair work and run/lead installation crews.
• Ability to read and interpret technical manuals and blueprints.
• Provide face‑to‑face customer service, maintaining open and informative communication with customers to ensure diagnosis and status of repair updates are given to establish customer trust and confidence.
• Professionally build customer relationships through solution‑oriented communication and service, both on site and phone support.
• Identify and participate in sales opportunities such as maintenance plans, retrofits, spare parts kits, or replacement equipment to customers as warranted, and work with the sales team to identify sales opportunities.
• Provide service reports, service and parts quotes, tech stock inventory, and expense reports to the service manager on all activities and complete them promptly.
• Properly document, label, and return all defective parts resulting from the repair.
• Comply with all safety policies, practices, and procedures always.
• Work as a member of the local and national teams to provide efficient service to all accounts.
• Supervise and train junior maintenance staff.
• Experience in repair or packaging field products required – firm understanding of case erectors, stretch, and shrink film equipment.
• Perform film audits and identify film issues and resolutions.
• Read electrical and mechanical schematics and other documentation to prepare for assigned service calls, installations, and customer training.
• Must be self‑motivated with ability to lead a team and/or work & think well independently.
• Complete and pass all factory certification courses as the Field Service Training Program dictates.
• Excellent written and oral skills required for service call reporting.
• Strong service time‑management skills preferred.
• Basic PLC skills – can write simple logic, interface with equipment and make simple program changes. Has successfully attended formal PLC training.
• Proficient in Microsoft Excel, Outlook, SharePoint, and Salesforce CRM.
• Maintain up‑to‑date driver’s license, registration, insurance, and good driving record.
• Ability to drive a forklift.
• Ability to use a smartphone and any related applications required for the job or timekeeping.
• Supply and maintain own tools and test equipment with appropriate calibration, ensuring all tools and stock parts are kept safe and secure.
• Ability to lift and carry a toolbox that can weigh up to 50 lbs.

The Ideal Candidate Will Have

• Associates or higher degree from a vocational school or college with focus in mechanical or electrical field and/or 5+ years relevant recent experience working in secondary packaging equipment or similar environment.
• PLC experience.

Compensation & Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well‑being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) retirement and more.

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.