Field Service & Technical Marketing Engineer

Lucifer Lighting Company; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Job summary

Lucifer Lighting Company in San Antonio, TX seeks a Product Support Engineer to bridge Engineering, Sales, and customers by translating complex data into world‑class technical collateral. You will validate products hands‑on, draft specification sheets, manuals, and sell sheets, and manage digital assets for marketing and technical audiences.

You will collaborate with contractors, adapt documentation from field feedback, and enable sales partners with precise installation instructions and product

Qualifications

• 5+ years blending technical support, field service, or product coordination with marketing/content creation.
• Bachelor’s degree in Engineering, Marketing, Technical Writing, or related discipline.
• Proficiency with MS Office and Adobe InDesign/Illustrator; ability to learn design software quickly.
• Experience with CMS, Solidworks, or Zendesk is a plus.

Responsibilities

• Provide technical assistance to key customers on product features and specifications.
• Draft, update, and format technical marketing documents, specs, manuals, demo keys, and sell sheets.
• Incorporate field feedback into existing technical docs and product guides.
• Perform hands-on product test installations and coordinate with installers for accuracy.
• Assist sales with technical guides, cheat sheets, and internal training materials.
• Manage digital assets and content structure for product pages and updates.
• Coordinate trade show logistics and ensure timely, accurate technical information.

Skills

Product obsession

Technical mindset

Communication

MS Office & Adobe

CMS Tools

Education

Bachelor's degree

Tools

CMS

Solidworks

Zendesk

Job description

Lucifer Lighting Company in San Antonio, TX seeks a Product Support Engineer to bridge Engineering, Sales, and customers by translating complex data into world‑class technical collateral. You will validate products hands‑on, draft specification sheets, manuals, and sell sheets, and manage digital assets for marketing and technical audiences.

You will collaborate with contractors, adapt documentation from field feedback, and enable sales partners with precise installation instructions and product