Technical Marketing & Field Support Engineer

Lucifer Lighting Company

San Antonio (TX)

Hybrid

USD 85,000 - 110,000

Full time

14 days+

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Job summary

Lucifer Lighting Company in San Antonio, TX is seeking a Product Support Engineer to translate complex engineering data into practical technical content and to support field teams. You will create installation guides, spec sheets, and sell sheets while validating products with contractors.

You will collaborate with Engineering, Sales, and Customers to ensure accurate, actionable tools and documentation are available for success.

Qualifications

5+ years blending technical support, field service work, or product coordination with technical marketing or content creation.
Bachelor’s degree in Engineering, Marketing, Technical Writing, or a related discipline.

Responsibilities

High-Level Technical Support: Provide key customers with technical assistance related to product features, complex field issues, and specifications.
Technical Content Creation: Draft, update, and format technical marketing documents, including specification sheets, installation manuals, demo keys, and sell sheets.
Field-to-Marketing Feedback Loop: Incorporate real-world field learnings and usability feedback into existing technical documentation and product guides.
Hands-on Validation: Perform product test installations and collaborate with contractors to optimize installation instructions before release.
Sales & Channel Enablement: Assist in creating technical guides, cheat sheets, and internal training documentation to empower customer-facing teams.
Digital Asset Management: Manage the company website, including the creation of new product pages, content updates, filter management, and content tree structure optimization.
Trade Show Coordination: Oversee technical trade show logistics, including test installations and attention to schedules.